Messenger Signs Out When Delete Contact

S

Steevo

Whenever I try to delete a contact Windows Messenger signs me out and a
status message "<insert contact name here> cannot be deleted". Has anyone
else experienced this? Is there any way to get around it?


Many thanks
 
G

Guest

I have the same problem! It's very frustrating. Everywhere
I look it's "by design".

I thought it was the router, but even after plugging my
laptop directly into the ADSL line and without any
firewall it still wouldn't let me delete my contacts.
 
J

Jonathan Kay [MVP]

Hi,

Disconnecting while removing a contact is not "By Design". If you're using MSN Messenger you
might try the following (this doesn't apply to Windows Messenger), firstly shut down
Messenger (right-click its icon in the notification area and click Exit), then click Start,
then Run, then type:
%appdata%\microsoft
and click OK.

Right-click the MSN Messenger folder and choose Delete. After all this, restart Messenger
and see if the problem has been corrected.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
S

Steevo

Hi,

Disconnecting while removing a contact is not "By Design". If you're using
MSN Messenger you
might try the following (this doesn't apply to Windows Messenger), firstly
shut down
Messenger (right-click its icon in the notification area and click Exit),
then click Start,
then Run, then type:
%appdata%\microsoft
and click OK.

Right-click the MSN Messenger folder and choose Delete. After all this,
restart Messenger
and see if the problem has been corrected.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.



Thanks for that - you don't happen to have any suggestions for Win Messenger
do you? Would reinstalling help or is it service glitch not a software
problem?

Many thanks
 
S

Steevo

Thanks for that - you don't happen to have any suggestions for Win Messenger
do you? Would reinstalling help or is it service glitch not a software
problem?

Many thanks




Just tried doing a repair installation of Win Messenger and problem now
fixed. Our anonymous friend might also wish to try this as well!
 
J

Jonathan Kay [MVP]

Hi Steevo,

Yeah, I was about to suggest that you remove the contact cache within Windows Messenger
(forgot to add that to my original post), the repair probably fixed this on its own for you.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
S

Steevo

Hi Steevo,

Yeah, I was about to suggest that you remove the contact cache within
Windows Messenger
(forgot to add that to my original post), the repair probably fixed this on
its own for you.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.



Jonathan,

Thanks once again for all your help, very much appreciated!
 
S

Steevo

Hi Steevo,

No problem; let us know if you have any other issues.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.


Well, you certainly were a lot more help than the Microsoft support
personnel. Having explained the problem to them I have just received the
following email from Marion, Messenger Support:


<quote>
I understand that when you try to delete a contact on Windows Messenger you
received the ' cannot be deleted'. I know how inconvenient this can be and I
apologize.

In order for us to effectively assess and evaluate your issue, please
provide us with a screenshot by following these steps:
<snip>
<\quote>

Quite how exactly do they expect me to show Messenger signing out when I try
to delete a contact in a screenshot?!
 

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