message was received blank, the content disappeared

[Jack]

(I posted this on Exchange group, but I feel it may be useful to post
on this Outlook group as well)

Dear all,

Here is the weird situation-


Users A, B and C are all from the same company, one of my clients.
This morning, A sent an email to both B and C - B received it okay,
but C received it with a blank message body.
Both B and C are laptop users using Outlook 2003 cache mode, they
were
both out of the office at the moment.
I used OWA to check all 3 users mailboxes
- A did send the message with something in the content
- B did receive the message with the correct content
- C did receive the message, BUT the content is blank


C used to mention that he configured his Outlook 2003 as "Download
headers only", because he always works with a very slow internet
connection and this setting gives effeciency. Maybe this setting is
the culprit? Well, i am not sure, it is only a setting within
Outlook,
not Exchange though.
(Tools | Options | Mail Setup | Send/Receive | Edit | "Download
headers only")


The server is Exchange 2003 SP2.


The same problem happened to C a few times in the past. It was even
much stranger a few weeks ago -
User A sent an email to C in the morning, C saw the content in
preview
pane. But the message content became blank when C opened it up in the
noon.


Any thoughts?
I am Really curious on the answer behind this mistery.


Thanks a lot


jack

 

[Diane Poremsky]

what antivirus does C have installed and is it scanning email?

 

[Jack]

what antivirus does C have installed and is it scanning email?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
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(e-mail address removed)

(I posted this on Exchange group, but I feel it may be useful to post
on this Outlook group as well)

Dear all,

Here is the weird situation-

Users A, B and C are all from the same company, one of my clients.
This morning, A sent an email to both B and C - B received it okay,
but C received it with a blank message body.
Both B and C are laptop users using Outlook 2003 cache mode, they
were
both out of the office at the moment.
I used OWA to check all 3 users mailboxes
- A did send the message with something in the content
- B did receive the message with the correct content
- C did receive the message, BUT the content is blank

C used to mention that he configured his Outlook 2003 as "Download
headers only", because he always works with a very slow internet
connection and this setting gives effeciency. Maybe this setting is
the culprit? Well, i am not sure, it is only a setting within
Outlook,
not Exchange though.
(Tools | Options | Mail Setup | Send/Receive | Edit | "Download
headers only")

The server is Exchange 2003 SP2.

The same problem happened to C a few times in the past. It was even
much stranger a few weeks ago -
User A sent an email to C in the morning, C saw the content in
preview
pane. But the message content became blank when C opened it up in the
noon.

Any thoughts?
I am Really curious on the answer behind this mistery.

Thanks a lot

jack- Hide quoted text -

- Show quoted text -

Thanks Diane.
I thought about this as well, but hesitate to believe it is related.
The Antivirus is Trend Micro Client/Server/Messaging Suite for SMB.
The emails are scanned on Exchange server. On the client side, only
files are scanned, not emails.

jack