Message: CreateFile failed

[nr]

I've been trying to install the latest version of SUMo (in XP Pro SP3)
and after making the various selections, I get a box that says 'Setup'
in the header, then 'CreateFile failed; code 5. Access is denied.'
When I click OK, I get another box, labeled 'Error', that says 'Setup
was not completed. Please correct the problem and run Setup again.'
I have tried to do the install a couple times after complete shut
downs.

Any idea what the problem might be and how to correct?

Thanks for any help.

 

[Ramesh Srinivasan, MS-MVP]

Just as the error indicates there is an access violation somewhere.
Contacted the program manufacturer/support team?

 

[nr]

Just as the error indicates there is an access violation somewhere.
Contacted the program manufacturer/support team?

Yes, I had contacted the program team.

I just downloaded the software again, and despite a few pains it
installed successfully! The issues I ran into, which I haven't seen
with other software are:
1. I couldn't save the download file to the folder I normally use
2. I couldn't install the software into the folder name I had used
previously (I had uninstalled the software before trying to do this.)
Perhaps there are registry entries pointing to the first folder name.

Thanks for your reply.

 

[Ramesh Srinivasan, MS-MVP]

Glad you got this resolved. In case of "Access is denied" errors, one could
use Process Monitor to narrow down the problem, whether it's a registry key
access problem or file system permissions.