Mcafee and MFC71.DLL

[ailexa]

Hi all,
I Use Windows 7 and the lastest version of McAfee Antivirus.
Everytime I open my IM software, McAfee detects inside its folder the file
MFC71.DLL as a trojan (Artemis) and puts in quarantine. So the software
doesn't work.
Everytime I have to restore the quarantined DLL and turn off McAfee.

I just ask if there's a way to stop McAfee from deleting MFC71.DLL, because
it's not a trojan...I analyzed it with other scanners. It's part of a very
common Im software in my country.

Thanks

 

[David H. Lipman]

From: "ailexa" <[email protected]>

| Hi all,
| I Use Windows 7 and the lastest version of McAfee Antivirus.
| Everytime I open my IM software, McAfee detects inside its folder the file
| MFC71.DLL as a trojan (Artemis) and puts in quarantine. So the software
| doesn't work.
| Everytime I have to restore the quarantined DLL and turn off McAfee.

| I just ask if there's a way to stop McAfee from deleting MFC71.DLL, because
| it's not a trojan...I analyzed it with other scanners. It's part of a very
| common Im software in my country.

There should be an area to put in it an exception list within the McAfee software. This
way the file will be ignored.

Otherwise you have to submit the file to McAfee as a False Positive.

If you can't/won't do either, get rid of McAfee and replace it with something lelse like
Avira AntiVir or MSE.

 

[Dave Cohen]

Hi all,
I Use Windows 7 and the lastest version of McAfee Antivirus.
Everytime I open my IM software, McAfee detects inside its folder the
file MFC71.DLL as a trojan (Artemis) and puts in quarantine. So the
software doesn't work.
Everytime I have to restore the quarantined DLL and turn off McAfee.

I just ask if there's a way to stop McAfee from deleting MFC71.DLL,
because it's not a trojan...I analyzed it with other scanners. It's part
of a very common Im software in my country.

Thanks

Get rid of it and download MS Essentials.

 

[Peter Foldes]

Hi all,
I Use Windows 7 and the lastest version of McAfee Antivirus.
Everytime I open my IM software, McAfee detects inside its folder the file
MFC71.DLL as a trojan (Artemis) and puts in quarantine. So the software doesn't
work.
Everytime I have to restore the quarantined DLL and turn off McAfee.

I just ask if there's a way to stop McAfee from deleting MFC71.DLL, because it's
not a trojan...I analyzed it with other scanners. It's part of a very common Im
software in my country.

Thanks

Ailexa

Out of curiosity and since you are in Italy , when was the last time that you
updated the definition files. McAfee is usually quite quick to correct false
positive files with their updates.

--
Peter
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Requests for assistance by email can not and will not be acknowledged.
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[ailexa]

Ailexa

Out of curiosity and since you are in Italy , when was the last time that
you updated the definition files. McAfee is usually quite quick to correct
false positive files with their updates.

I update daily and I've recently submitted it as a False Positive. I
haven't received any responses till now, but probably it's necessary some
more time .


MFC71.DLL goes to quarantine everytime McAfee detects it and there isn't a
command to move from quarantine to exception list.
I can either restore it ( but it's detected and deleted again), or send to
McAfee.

I 'm waiting for a feedback from McAfee, (do they usually answer?),
otherwise I will get rid of their software.

Thanks a lot to all for suggestions.

 

[ailexa]

Did you use the words "False Positive" in the subject of your email ?

No, I guess I should retry using these words.

Did you supply information toi substantiate the claim in the emeil ?

Yes I did, I explained the problem thoroughly.

 

[David H. Lipman]

From: "ailexa" <[email protected]>




| No, I guess I should retry using these words.

| Yes I did, I explained the problem thoroughly.

Did you send them the file as a ZIP file with the password = infected ?

 

[ailexa]

Did you send them the file as a ZIP file with the password = infected ?

No, I restored the file MFC71.DLL and attached it to my email, not zipped
and not renamed.

 

[David H. Lipman]

From: "ailexa" <[email protected]>




| No, I restored the file MFC71.DLL and attached it to my email, not zipped
| and not renamed.


Then resend. With False Positive in the subject, exclamation in the body with the DLL in
a password protected ZIP file with the password being, infected

 

[ailexa]

Then resend. With False Positive in the subject, exclamation in the body
with the DLL in
a password protected ZIP file with the password being, infected

Ok, I'll do. Thanks.

 

[Peter Foldes]

ailexa

Check your clock and also your Time Zone. You are off about 1 hour

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect