Massive Computer Crash... Please help!!!!!!

[Richard Hale]

I recently had a problem on my computer where Internet explorer was not
working and would'nt open, and no windows based functions that used the
explorer interface would work... So i downloaded the IE7 install package on
my other computer and burned to disk to install.... everything was going
along fine, and when prompted to restart to finsih the installation i did
so..... that is when "it" hit the fan..... upon restart i got this message.

autochk program not found skipping autochk

STOP:C000021A {FATAL SYSTEM ERROR}

THE SESSION MANAGER INITIALIZATION SYSTEM PROCESS TERMINATED UNEXPECTEDLY
WITH A STATUS OF 0XC000003A
(0X00000000 0X00000000)
THE SYSTEM HAS SHUT DOWN


I then tried to start in safemode, last known good configuration, and
command prompt .. and none will work..... Please help... i am at a loss at
the moment.

Thank you in advance.

 

[PA Bear [MS MVP]]

<QP>
0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
This occurs when Windows switches into kernel mode and a user-mode
subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS),
is compromised. Security can no longer be guaranteed. Because Win XP can’t
run without Winlogon or CSRSS, this is one of the few situations where the
failure of a user-mode service can cause the system to stop responding. This
Stop message also can occur as a result of malware infestation or when the
computer is restarted after a system administrator has modified permissions
so that the SYSTEM account no longer has adequate permissions to access
system files and folders.
</QP>
Source: http://aumha.org/a/stop.htm

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Colin Barnhorst]

Restart the computer and try the Last Known Good Configuration option on the
Advanced Boot Options menu. You didn't give any details on your computer so
I cannot be more specific.

 

[Richard Hale]

I tried that and it did not work.. nor did safemode, and nor did command
prompt.. all lead to the same message... the computer is a DELL ....

 

[PA Bear [MS MVP]]

PS: If you must make identical posts to multiple newsgroups, please
cross-post one (1) message to all of them. Thank you.

Multiposting vs Crossposting:
http://www.blakjak.demon.co.uk/mul_crss.htm

 

[PA Bear [MS MVP]]

The computer is a hijackware-infested DELL.

I tried that and it did not work.. nor did safemode, and nor did command
prompt.. all lead to the same message... the computer is a DELL ....