Mail Merge Word 2002 via Outlook 2002 - HELP

[Guest]

Hello, I am trying to do a mail merge from Word 2002 to Outlook 2002 (e-mail
list from Excel 2002). I am doing this in HTML format. The mail merge
appears to work but the message never appears in my outbox or my sent box in
Outlook. If I change it to Plain Text, it does go but via the warning
message.

A friend of mine tried to send the same messge via Word 2003 and Outlook
2003 and it works fine. I don't have Word 2003 and Outlook 2003 and need to
send out such an e-mail on a regular basis.

Any idea of what may be wrong?

 

[Peter Jamieson]

This problem pops up from time to time but there is no obvious reason or
clear solution. Things that appear to have worked for others in the past
include:
a. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail
logging (troubleshooting)". Then restart.
b. if you have a COM Addin called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).
c. make sure you know where your .pst file is, make a backup copy, and run
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )
d. recreate your Outlook profile (I don't have a good set of instructions
for that right now)

Peter Jamieson

 

[Peter Jamieson]

Sorry, I really wish I knew what caused this. I suspect the only other thing
you can do is to do a check and repair of your Office system.

If I change it to "attachment" or
"plain text", I do get the message to go but I have the issue of the
warning
for each recipient.

Yes, I have never understood why Outlook allows one and not the other. If
anything, I would disallow HTML messages and allow plain text ones, but
there you go.

Peter Jamieson

 

[Russ Valentine [MVP-Outlook]]

It does work for everyone else. You'll need to provide more information such
as the status of your Outlook profile when the merge is completed and what
mail transport you are using. Also list the steps used to perform the merge.