Mail goes straight to 'Deleted Items'. Not good!

[Guest]

Hello group; I'm using Outlook v. 9. Here's what's happening (not very
often, but too often).

I'm waiting for an email from a particular person. I'm alerted that an
email's arrived. I hunt around and find that the email for which I'm
waiting has been delivered not into my 'Inbox' but straight into the
'Deleted Items' folder. Worrying.

I get masses of junk email. My usual disposal method is to select a group of
junk email titles, then select Actions > Junk E-mail > Add to Junk Senders
list (before deleting the emails). Now and again I inadvertently included an
email which shouldn't have been junked; in which case - when I've
subsequently realised my mistake - I navigate to Edit Junk Senders (I put
all the junk in that folder and don't use Edit Adult Content Senders at
all), identify the address that I shouldn't have put there and delete it (so
that subsequent emails from that address arrive correctly in my Inbox).

Occasionally, particular addresses seem most reluctant to be reallocated
back to the Inbox; emails from those addresses continue to be delivered
direct to Deleted Items.

Trying to combat this resilience, I discovered the Rules Wizard and created
a rule which specifies that email from particular email addresses should be
delivered to the Inbox. This seems to solve the problem. Over a few months
it's become a rule with eight email addresses in it. (Whilst I can't get a
grip on this process at all, I've read elsewhere that the rules sequence is
important so for the sake of completeness I'm mentioning here that the rule
I've described above is the only rule I've created and it preceeds the three
rules which were present - Adult Content Rule; Junk E-mail Rule; Exception
List - before its creation.

Occasionally, I discover an email delivered straight into Deleted Items
whose address isn't in Edit Junk Senders, nor is it mentioned in my 'rule'.

A good example of the problem has happened yesterday (which has given me the
impetus to finally get around to posting my problem). I received two emails
from a particular email address (which should have been delivered to
my Inbox). The first was delivered straight into the Deleted Items; before I
had time to check if the address was in Edit Junk Senders, another email
from the same address arrived - again into Deleted Items.

I wouldn't choose to add an increasing volume/complexity of rules to combat
the problem; I'm expecting there's something far more simple which is
completely eluding me.

So I thought you might possibly read this and perhaps consider sharing your
thoughts.

Thanks and regards.

 

[Brian Tillman]

Hello group; I'm using Outlook v. 9. Here's what's happening (not very
often, but too often).

No need to post more than once.

If you have Junk E-mail enabled, in addition to the Junk Senders and Adult
Content Senders list, there is also a junk mail filter that scans the body
of the message and flags messages as junk based on the content it finds.
This filter, to the best of my knowledge, cannot be disabled as long as the
other junk mail handling is enabled.

If I remember Outlook 2000 correctly, the default behavior for the junk mail
organizer is to display the subject of a message a color you select, rather
than move the message into a separate folder or delete it. My suggestion is
to remove the rule that deleted junk mail and allow Outlook to simply color
the subject line so that you can review all suspect messages prior to
deleting them manually, or change the rule to move the messages to a folder
instead of deleting them. You can them review the messaegs in that folder
prior to deleting them.

Also, make sure you have "stop processing more rules" on your rule that
delivers specific mesasges to the inbox to prevent the subsequent rules from
overriding the first one.

 

[Guest]

Thanks Brian.

Oh and

No need to post more than once.

Didn't mean to! (How does one remove an inadvertently-duplicated post?)

Regards.

 

[Brian Tillman]

Didn't mean to! (How does one remove an inadvertently-duplicated
post?)

If you're using a real newsreader (and you are - I can see you're using
Outlook Express), just select the message and click Edit>Delete. Your
newsreader should send out a Cancel request to your news server, which
should drop the message from its message store.