Machine not authenticating to domain

[Tia]

I have a user's machine. It's a Dell D800 running
Windows XP. When this user logs into our domain (we only
have one) he does not always authenticate to the domain.
I know this because he has a specific driver for his PDA
that will only snychronize when it is on the domain
because it is synchronizing his outlook account which is
linked to our exchange server which is also the domain
controller. Are there any settings in XP that need to be
adjusted or any group policy that needs to be reinforced
to ensure that you authenticate to the domain when
logging in? I appreciate any help or direction, or tell
me to post to a more appropriate room!! This is just my
starting point.

Thanks!!

-Tia

 

[Robert Moir]

I have a user's machine. It's a Dell D800 running
Windows XP. When this user logs into our domain (we only
have one) he does not always authenticate to the domain.
I know this because he has a specific driver for his PDA
that will only snychronize when it is on the domain
because it is synchronizing his outlook account which is
linked to our exchange server which is also the domain
controller. Are there any settings in XP that need to be
adjusted or any group policy that needs to be reinforced
to ensure that you authenticate to the domain when
logging in? I appreciate any help or direction, or tell
me to post to a more appropriate room!! This is just my
starting point.

I'm not quite sure what you mean here. Do you mean he's intentionally not
logging into the domain by selecting the machine name instead in the login
box?

If this is the case, then I'd suggest that you remove his access to all
"local" accounts, then the only account he'll have a working username and
password for will be his domain one.

If you mean that he is attempting to log into the domain but it doesn't
always work for some reason, then I'd have to say that enforcing group
policies and the like might not be the best way to go because it sounds more
like his machine has a fault that needs fixing. I'd start by looking in the
event logs for any weird events when this user logs in.


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[Tia]

My problem is that he is attempting to log onto the
domain and it is not always successful. I will look at
his logs. Thanks for the suggestions.

-Tia

 

[Robert Moir]

My problem is that he is attempting to log onto the
domain and it is not always successful. I will look at
his logs. Thanks for the suggestions.

Also, obviously, any error messages might be helpful but you don't need me
to tell you that. If he's connecting to another network, say at home for
example, check DHCP IP address isn't incorrect.

I'd wonder also if he's suspending the machine off the network and
connecting and then resuming. It shouldn't cause problems, you'd think, but
I've seen weirdness with this approach before.

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