Lost Personal Settings and Outlook Express Files

[Guest]

Hello all out there,

My girlfriend was using her computer, turned it off, then came back 5
minutes later, and upon reboot, she lost all her personal settings, as well
as her outlook express files. I was able to recover all her files and
pictures, but I can't get her e-mails. I went looking in the appropriate
directory c:\Documents and Settings\Username\Local Settings\Application
Data\Identities, but the Identities file does not exist. I tried copying the
user profile, as well as doing a system restore, but not luck. Someone
please help me get her files back, as she has a lot of school correspondance
in these e-mails. She has definitely learned a lesson about backing up data.
The computer is running Windows XP Home Edition, SP2 installed.

Thanks,

 

[Mark Delaney]

directory c:\Documents and Settings\Username\Local Settings\Application
Data\Identities, but the Identities file does not exist.

<snip>

If it is not there, do you know for sure she was using Outlook Express and
not Outlook?
If so, search (start -> Search) for .pst files.
For Outlook Express files, search for.dbx files.
If one of these files turn out and shows a recent modified date,
right-click the file and select Open containing folder to make it easier to
retrieve and move around.

Mark Delaney, MCT

 

[Guest]

Thanks for the quick reply Mark.

Yes, I am 99% sure that she was using Outlook Express, but I did find a
100+MB file in the Outlook file. I tried importing it into Outlook Express,
and I got all the data back. I guess that 1% was right and she was using
Outlook XP. I had suspected this problem too, but she was insistant that she
was using Express. I took her word for it.

Thanks once again.

Clive P.

 

[Mark Delaney]

Thanks for the quick reply Mark.

Yes, I am 99% sure that she was using Outlook Express, but I did find a
100+MB file in the Outlook file. I tried importing it into Outlook
Express,
and I got all the data back. I guess that 1% was right and she was using
Outlook XP. I had suspected this problem too, but she was insistant that
she
was using Express. I took her word for it.

Hi Clive,

I'm glad it worked.

Merry Christmas to both of you!

Mark