Lost Internet Connectivity

[ColTom2]

Hi:

I had a friend install Microsoft Anti-Spyware Beta 1 on his Windows XP
Home Edition computer. When he ran the scan it found some spyware which he
fixed (deleted). Now he no longer can connect to the internet. He is using
Juno as his ISP with dial-up.

He had no anti-spyware programs installed prior to the above.

Does anyone have a simple solution to this problem?

Thanks

 

[DanRositer]

Probably will need to re-setup Juno account.
Tools > account > & set up again

Dan

 

[Frank Saunders, MS-MVP IE/OE]

Hi:

I had a friend install Microsoft Anti-Spyware Beta 1 on his Windows
XP Home Edition computer. When he ran the scan it found some spyware
which he fixed (deleted). Now he no longer can connect to the
internet. He is using Juno as his ISP with dial-up.

He had no anti-spyware programs installed prior to the above.

Does anyone have a simple solution to this problem?

Thanks

See
After you run Microsoft Windows AntiSpyware (Beta), you have network-related
problems, or you receive an error message
http://support.microsoft.com/kb/892350

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Guest]

You may want to test by creating a DialUp Shortcut.

You will find much more info at:

=======================================
Regards,
Gary 'Doc' Adams
Louisiana @ 314.479.8201
LsuEdu @ msn.com
http://military.accaw.org
~ Read to Learn - Write to Think ~
=======================================

 

[ColTom2]

Hi Frank:

Would it be better and/or easier to run WinsockxpFix.exe than the
procedures you outlined in kb892350?

Thanks,

Tom