Lost contact with server

[KA]

When starting the computer and Windows Mail, both sent and received messages
go through. But right after that the connection with the server is out. The
error code for received messages is 0x800CCC0F and that for sent messages
0x800CCC67. What to do?

 

[mac]

When starting the computer and Windows Mail, both sent and received
messages
go through. But right after that the connection with the server is out.
The
error code for received messages is 0x800CCC0F and that for sent messages
0x800CCC67. What to do?

What 3rd party programs do you have that interfere with or scan mail, Norton
etc

 

[Gary VanderMolen]

That's not the complete error message.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[KA]

Scanning or security programs I have are F-secure Internet Security 2008 and
Spyware Doctor.

 

[mac]

Scanning or security programs I have are F-secure Internet Security 2008
and
Spyware Doctor.

Try disabling both of those programs, and then try to S&R twice or more?

Let us know how you get on please?

Also go to tools>options>general tab, and disable S&R at start up.

See the post from Gary, and please post the complete error messages.

 

[KA]

Saapuneet-kansion otsikoiden lataaminen ei onnistunut kokonaan. Tili:
'mail.netsonic.fi', Palvelin: 'mail.netsonic.fi', Protokolla: IMAP,
Palvelimen vastaus: '', Portti: 143, SSL-suojattu: Ei, Virhenumero: 0x800C006F


Translation from Finnish to English:
The downloading of the headlines of the Received folder did not manage
entirely. The account 'mail.netsonic.fi', Server 'mail.netsonic.fi',
Protocol: IMAP, the answer from the Server: Gate: 143, SSL protection: no,
Error code 0x800C006F

 

[KA]

Steve, thank you millions for your response. I am relieved that I have
someone to talk to about my problems. I disabled the Spyware Doctor and the
S&R at start up. I don't have email traffic at this moment so I will test the
amendments tomorrow. I was hesitant to disable the F-Secure program as my
computer would then be unprotected.

 

[Gary VanderMolen]

As far as F-Secure, you can just disable its email scanning. That will
not leave you unprotected. For more on this see
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[KA]

This is hopeless. I did everything you adviced, and my computer cannot get
connected to the server. Below some of the recent error messages. KA

Aihe 'Fw: VL: UAS syyskokous 10.11.2008', Tili: 'mail.netsonic.fi',
Palvelin: 'smtp.netsonic.fi', Protokolla: SMTP, Portti: 25, SSL-suojattu: Ei,
Virhenumero: 0x800CCC19

Saapuneet-kansion otsikoiden lataaminen ei onnistunut kokonaan. Tili:
'mail.netsonic.fi', Palvelin: 'mail.netsonic.fi', Protokolla: IMAP,
Palvelimen vastaus: '', Portti: 143, SSL-suojattu: Ei, Virhenumero: 0x800C006F

 

[mac]

This is hopeless. I did everything you adviced, and my computer cannot get
connected to the server. Below some of the recent error messages. KA

Aihe 'Fw: VL: UAS syyskokous 10.11.2008', Tili: 'mail.netsonic.fi',
Palvelin: 'smtp.netsonic.fi', Protokolla: SMTP, Portti: 25, SSL-suojattu:
Ei,
Virhenumero: 0x800CCC19

Saapuneet-kansion otsikoiden lataaminen ei onnistunut kokonaan. Tili:
'mail.netsonic.fi', Palvelin: 'mail.netsonic.fi', Protokolla: IMAP,
Palvelimen vastaus: '', Portti: 143, SSL-suojattu: Ei, Virhenumero:
0x800C006F

Sadly I do not read that language

Are you connecting to this server from your normal location, e.g. at home,
or are you away from home?

Take a look at this search, see if anything helps?

http://www.google.co.uk/search?hl=en&safe=off&q="'mail.netsonic.fi'"&btnG=Search&meta--Regards Steve.MS-MVP. MAIL. [DTS] UK.http://www.getsafeonline.org/

 

[mac]

http://www.google.co.uk/search?hl=en&safe=off&q="'mail.netsonic.fi'"&btnG=Search&meta--

 

[Gary VanderMolen]

Very few of us can read Finnish, so it would be helpful if you included
an English translation of your error messages.

My suggestion is to do a trial uninstall of your F-Secure, just to see if
it is the culprit. Your computer is safe during the few minutes without
an antivirus as long as you don't open attachments or download and run
suspicious files.

 

[KA]

Can this have anything to do with the fact that I installed the Windows Vista
Service Pack 1 on November 11? That's when the problems with Windows Mail
started.

This is hopeless. I did everything you adviced, and my computer cannot get
connected to the server. Below some of the recent error messages. KA

Aihe 'Fw: VL: UAS syyskokous 10.11.2008', Tili: 'mail.netsonic.fi',
Palvelin: 'smtp.netsonic.fi', Protokolla: SMTP, Portti: 25, SSL-suojattu:
Ei,
Virhenumero: 0x800CCC19

Saapuneet-kansion otsikoiden lataaminen ei onnistunut kokonaan. Tili:
'mail.netsonic.fi', Palvelin: 'mail.netsonic.fi', Protokolla: IMAP,
Palvelimen vastaus: '', Portti: 143, SSL-suojattu: Ei, Virhenumero:
0x800C006F

Sadly I do not read that language

Are you connecting to this server from your normal location, e.g. at home,
or are you away from home?

Take a look at this search, see if anything helps?

http://www.google.co.uk/search?hl=en&safe=off&q="'mail.netsonic.fi'"&btnG=Search&meta--Regards Steve.MS-MVP. MAIL. [DTS] UK.http://www.getsafeonline.org/

 

[KA]

Tuntematon virhe. Aihe 'Re: Vierumäen kuvat', Tili: 'mail.netsonic.fi',
Palvelin: 'smtp.netsonic.fi', Protokolla: SMTP, Palvelimen vastaus: '421
Error: timeout exceeded', Portti: 25, SSL-suojattu: Ei, Palvelinvirhe: 421,
Virhenumero: 0x800CCC67

Translation:
Unknown error. Topic 'soandso', Account: mail.netsonic.fi,
server:smtp.netsonic.fi, protocol:SMTP, the server's answer: 421 Error:
timeout exceeded, Gate: 25, SSL protected: No, Server error: 421, Error code
0x800CCC67

Saapuneet-kansion otsikoiden lataaminen ei onnistunut kokonaan. Tili:
'mail.netsonic.fi', Palvelin: 'mail.netsonic.fi', Protokolla: IMAP,
Palvelimen vastaus: '', Portti: 143, SSL-suojattu: Ei, Virhenumero: 0x800C006F

Translation:
Downloadin of the headlines of the received messages folder did not manage
entirely. Account:mail.netsonic.fi, Server: mail.netsonic.fi, Protocol: IMAP,
Server's answer: gate 143, SSL protected: No, Error code: 0x800C006F

Next I'll uninstall the F-Secure as you suggested.

 

[Gary VanderMolen]

Those error messages definitely point to a time-out problem
probably caused by antivirus interference.

 

[Gary VanderMolen]

It is remotely possible that Vista's SP1 interacted in some way with
your antivirus program, causing an incompatibility that did not exist before.
However, that does not mean you should uninstall SP1.
There are no reported incompatibilities between SP1 and Windows Mail.

--
Gary VanderMolen, MS-MVP (Mail)

Can this have anything to do with the fact that I installed the Windows Vista
Service Pack 1 on November 11? That's when the problems with Windows Mail
started.

This is hopeless. I did everything you adviced, and my computer cannot get
connected to the server. Below some of the recent error messages. KA

Aihe 'Fw: VL: UAS syyskokous 10.11.2008', Tili: 'mail.netsonic.fi',
Palvelin: 'smtp.netsonic.fi', Protokolla: SMTP, Portti: 25, SSL-suojattu:
Ei,
Virhenumero: 0x800CCC19

Saapuneet-kansion otsikoiden lataaminen ei onnistunut kokonaan. Tili:
'mail.netsonic.fi', Palvelin: 'mail.netsonic.fi', Protokolla: IMAP,
Palvelimen vastaus: '', Portti: 143, SSL-suojattu: Ei, Virhenumero:
0x800C006F

Sadly I do not read that language

Are you connecting to this server from your normal location, e.g. at home,
or are you away from home?

Take a look at this search, see if anything helps?

http://www.google.co.uk/search?hl=en&safe=off&q="'mail.netsonic.fi'"&btnG=Search&meta--Regards Steve.MS-MVP. MAIL.
[DTS] UK.http://www.getsafeonline.org/