Lossing the Desktop Icons & Profile in Workstation in Exchange

[Guest]

Dear Sir,

We have introduced Exchange Server2003 with Active Directory and Domain
Controller.
When the user logs in with his username and password to the domain, he get
his desktop screen designed for him and his profile is located in
C:\Documents and Settings\peter.otc.

After couple of months this users profile alone is changed to C:\Documents
and Settings\peter.otc.albahar (where albahar is the domain name), thus
losing his desktop, My documents, etc. We have to re-configure from the very
beginning. After few weeks, the profile is again changed to C:\Documents
and Settings\peter.otc.albahar.000.

We have around 150 users in the network this has happened to around 5 users
so far. From the Event view we cannot get any valuable information. All
the user are using Company p4, with Windows 2000 Prof. as OS.

Can anyone help to solve this issue?

Thanks in advance

Regards,
Manoj Mathew
Kuwait

 

[Lanwench [MVP - Exchange]]

Dear Sir,

We have introduced Exchange Server2003

Exchange won't make any difference here, note.

with Active Directory and
Domain Controller.
When the user logs in with his username and password to the domain,
he get his desktop screen designed for him and his profile is located
in C:\Documents and Settings\peter.otc.

What is .otc ?
How did you migrate your local user account profiles (pre-domain) to the
domain user profiles (if you did so at all)?

After couple of months this users profile alone is changed to
C:\Documents and Settings\peter.otc.albahar (where albahar is the
domain name), thus losing his desktop, My documents, etc. We have to
re-configure from the very beginning. After few weeks, the profile is
again changed to C:\Documents and Settings\peter.otc.albahar.000.

We have around 150 users in the network this has happened to around 5
users so far. From the Event view we cannot get any valuable
information. All
the user are using Company p4, with Windows 2000 Prof. as OS.

Can anyone help to solve this issue?

Thanks in advance

Regards,
Manoj Mathew
Kuwait

What exactly *do* you see in the workstation event logs?

You're posting this in a WinXP newsgroup, btw - from the user profile
perspective, it isn't all that different from Win2k Pro, but you should
still post questions in the most relevant groups for your OS version.

 

[Guest]

Dear Mr. Lanwench,

I couldnot see any event in the Event Log that is suitable to this issue,
but there is only log says registery could not be opened

Regards,
Manoj Mahtew

 

[Lanwench [MVP - Exchange]]

Dear Mr. Lanwench,

It's Ms, actually ;-)

I couldnot see any event in the Event Log that is suitable to this
issue, but there is only log says registery could not be opened

What is the *exact* message?
Also, you didn't answer all my questions...why did you first have
\username.otc rather than \username for the domain users, if your domain
name is not OTC ?

 

[Guest]

Dear Mr. Lanwench,

Sorry for the delay, as I was waiting for the same error to happen. I got
the screen shot of the Event View. I donot know how to post it in the group.
==========================================
The Error Messages

In the System Log is Service Control Manager, with Event ID 7000 - The
detail is "The Smart Card helper service failed to start due to the following
error. The system cannot find the file specified"

The Error message in the Application Log is Source=MsInstaller; Event ID
1004; Descriptioni is " Detection of product
'{000104E8-78E1-11D2-B60F-006097C998E7}', feature 'OfficeUserData',
component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed.
The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\UserData' does not
exist."
===========================================

why did you first have
\username.otc rather than \username for the domain users, if your domain
name is not OTC ?

The reason is that my company is a group having different Departments and
there are same Username in different department. That is in one user
mona.shipping@albahar and another user mona.otc@albahar. So first user log
in name is mona.shipping with email id mona.shipping@albahar.

=================================================

Once again, I am sorry for the delay, kindly help me

Regards,
Manoj Mathew
Kuwait

 

[Lanwench [MVP - Exchange]]

Dear Mr. Lanwench,

Sorry for the delay, as I was waiting for the same error to happen.
I got the screen shot of the Event View. I donot know how to post
it in the group.

Don't post attachments or images in here anyway - text is fine.

==========================================
The Error Messages

In the System Log is Service Control Manager, with Event ID 7000 - The
detail is "The Smart Card helper service failed to start due to the
following error. The system cannot find the file specified"

Hmmm - that won't be related.

The Error message in the Application Log is Source=MsInstaller; Event
ID 1004; Descriptioni is " Detection of product
'{000104E8-78E1-11D2-B60F-006097C998E7}', feature 'OfficeUserData',
component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed.
The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\UserData'
does not exist."

===========================================

I'd reinstall Office entirely ...choosing a custom install and "run all from
hard drive" . Try posting Office questions in an Office newsgroup. You can
also download/install/run the Windows Installer Cleanup Utility and remove
all old MS Office references - then reinstall Office again as per my
suggestion.

Also - Office 2000 is old and unsupported now - you should look into an
upgrade.Particularly for Outlook, since you now have Exchange. Your Exchange
server CALs may include a license for each user to use Outlook 2003...look
into it.

If you don't see any userenv errors, it isn't showing any profile errors at
all.

why did you first have
\username.otc rather than \username for the domain users, if your
domain
name is not OTC ?

The reason is that my company is a group having different Departments
and there are same Username in different department. That is in one
user mona.shipping@albahar and another user mona.otc@albahar. So
first user log in name is mona.shipping with email id
mona.shipping@albahar.

OK - but in that case, I would instead use a login name convention such as
first initial, first initial of middle name, surname. Using first names is
guaranteed to cause this problem.

 

[Guest]

Dear Mr. Lanwench,

Sorry, for bothering you, today also one of the PC faced the same problem
the error message worth noting is

===================================================
Event Type: Information
Event Source: CPQDMI
Event Category: None
Event ID: 0
Date: 8/30/2007
Time: 7:31:38 AM
User: N/A
Computer: ABUBAKERCP
Description:
The description for Event ID ( 0 ) in Source ( CPQDMI ) cannot be found. The
local
computer may not have the necessary registry information or message DLL
files to
display messages from a remote computer. The following information is part
of the
event: CPQDMI error: 126, unable to load CpqAoLAN.DLL.
========================================

I restored it to old profile by deleting the new profile created in the
Regedit.

Regards,
Manoj Mathew