Loss of sound from my system

[Guest]

Hellow to all of you good people out there,

I am contacting you, because I am confronted with a problem with the sound
in my system!
Whenever I try to open an audio CD, or a DVD with my Windows Media Player
10, or with any other media player installed on my system, everything plays
OK, except that I hear no sound at all!
Before I load the CD, or DVD, I can both play and hear video and music
through the Internet (using my Microsoft Internet Explorer) with no problems
at all!
However, every sound disappears completely from my system as soon as I load
a DVD, or an audio CD on my computer and unfortunatelly, I have to shut down
my system in order to regain sound, even for my Internet applications, which
sound fine up untill I load the disk!
Why is this happening? How could this problem be overcome? I use original
Microsoft Windows XP Professional, Service Pack 2 on my computer and my
DVD/CD-ROM unit is: HL-DT-ST DVD+RW GCA-4040N!
Recently, I tried to "clean up" my system with "System Mechanic 6" software
from iolo Technologies and tried to convert some .avi files on my computer to
mpeg4 with WinAvi Video Converter software Standard Edition Version 7.7 from
ZJMedia Digital Technology Ltd and that is when I think the problem started
in the first place!?...
Hope to hear your good news soon, people!
Thank you for your patience and time!

 

[Alec S.]

Hellow to all of you good people out there,

I am contacting you, because I am confronted with a problem with the sound
in my system!
Whenever I try to open an audio CD, or a DVD with my Windows Media Player
10, or with any other media player installed on my system, everything plays
OK, except that I hear no sound at all!
Before I load the CD, or DVD, I can both play and hear video and music
through the Internet (using my Microsoft Internet Explorer) with no problems
at all!

Next time this happens, check if the Windows Audio service is still running: Run->services.msc, scroll down to "Windows Audio", and
look at the Status column. Does it say Started? If not, then for some reason, it has stopped (it should never normally stop, so
something has made it crash). If it is not running, then close the Services window and open the Event Viewer: Run->eventvwr, then
click the System branch. Now look at the list and see if there are any Errors from the Service Control Manager near the top. If
so, then double-click it and see if the says that the "Windows Audio" service terminated unexpectedly. If you find this to be the
case, then something is definitely crashing that service (which is responsible for all audio on your system) and we need to figure
out what-presumably some CD player, handler, etc.

If the Windows Audio service IS running and you still have to sound, then there is something else wrong and we'll have to run other
tests.

 

[Guest]

Next time this happens, check if the Windows Audio service is still running: Run->services.msc, scroll down to "Windows Audio", and
look at the Status column. Does it say Started? If not, then for some reason, it has stopped (it should never normally stop, so
something has made it crash). If it is not running, then close the Services window and open the Event Viewer: Run->eventvwr, then
click the System branch. Now look at the list and see if there are any Errors from the Service Control Manager near the top. If
so, then double-click it and see if the says that the "Windows Audio" service terminated unexpectedly. If you find this to be the
case, then something is definitely crashing that service (which is responsible for all audio on your system) and we need to figure
out what-presumably some CD player, handler, etc.

If the Windows Audio service IS running and you still have to sound, then there is something else wrong and we'll have to run other
tests.


--
Alec S.
news/alec->synetech/cjb/net

Dear Alec S.

I did exactly what you suggested and found that my Windows Audio is still
running, but unfortunately, I have lost all sound again!
Thank you for your concern and immediate answer!
I am counting on your next suggestion! Take care!

 

[Guest]

Next time this happens, check if the Windows Audio service is still running: Run->services.msc, scroll down to "Windows Audio", and
look at the Status column. Does it say Started? If not, then for some reason, it has stopped (it should never normally stop, so
something has made it crash). If it is not running, then close the Services window and open the Event Viewer: Run->eventvwr, then
click the System branch. Now look at the list and see if there are any Errors from the Service Control Manager near the top. If
so, then double-click it and see if the says that the "Windows Audio" service terminated unexpectedly. If you find this to be the
case, then something is definitely crashing that service (which is responsible for all audio on your system) and we need to figure
out what-presumably some CD player, handler, etc.

If the Windows Audio service IS running and you still have to sound, then there is something else wrong and we'll have to run other
tests.


--
Alec S.
news/alec->synetech/cjb/net

Dear Alec S.

Here is one more hint for you, in case it might be of any help!...
I remember that when I converted two of my .avi files to DVD files with the
WinAvi Video Converter software, the audio files that were stored on my
computer, after the convertion was over,were both completely empty!
I think that it was after this convertion, that the problem started in the
first place!...However, I am not sure!...
Unfortunately, I have erased them, so I don't know whether I could give any
more information about them, or not!?...Hope you'll be able to figure
something out next time! Thank you anyway!...

 

[Guest]

Dear Alec.S, or anyone who cares to help,

Here is some new feedback on my problem!
A couple of months ago, I changed my operating system from Microsoft Windows
Home Edition to Microsoft Windows XP Professional!
Could this change affect my sound in any way at all?...
What I am trying to say is that, is it by any chance possible, that the
DVD/CD-ROM driver installed on my computer could be affected by this change
and is not able to communicate with the Microsoft Windows XP Professional now
installed on my computer?...
If this is the case, what can I do?...

 

[Alec S.]

Here is some new feedback on my problem!
A couple of months ago, I changed my operating system from Microsoft Windows
Home Edition to Microsoft Windows XP Professional!
Could this change affect my sound in any way at all?...
What I am trying to say is that, is it by any chance possible, that the
DVD/CD-ROM driver installed on my computer could be affected by this change
and is not able to communicate with the Microsoft Windows XP Professional now
installed on my computer?...
If this is the case, what can I do?...

No, it won't be the cause.

One thing to try is to use a different program to open the CD/DVD. If it still causes the problem, then it's a lower level issue
(driver, hardware, etc.) which will be a little bit of a pain in the butt to fix. If it doesn't cause the problem, then it's a
software problem which will also be a bit of a pain in the butt to fix.

Get a copy of VLC (VideoLan) and open your CD/DVD with that. Does the sound still cut out?

 

[Guest]

Dear Alec S.
Thanks for keeping track with my problem!
I tried to play my CDs and DVDs with a variety of other media players, but
the problem still remains!
I think you are right!
The problem must lie with my audio drivers, which I am trying to find and
reinstall!
I'll see where that gets me! I will let you know, if I have any results and
you're still interested in knowing about them!...
Once again, thank you for your kind support!
It's really good to know there is someone who cares!...
Maybe I can be of help to you some other time!... You never know!...
Take care my friend!...

 

[Alec S.]

I tried to play my CDs and DVDs with a variety of other media players, but
the problem still remains!
I think you are right!
The problem must lie with my audio drivers, which I am trying to find and reinstall!
I'll see where that gets me! I will let you know, if I have any results and
you're still interested in knowing about them!...

Yes, get a copy of the latest drivers for your audio card and install that and let me know how it goes. If that doesn't work, try
using the device manager (Run->devmgmt.msc) to uninstall the audio card before installing the drivers.