Logons Hang Terminal Server

[Eyrle Graves]

Hello All

Here's the Problem

W2K sp3 Servers. MetaFrame XP. RPC patch QB...416

User logs into server either ICA(citrix) or RDP protocols
and they get hung. Domain accounts with or without Login
Scripts running fail.

I can log into the server either ICA / RDP to a local
Account.

Looking at task manager there is a orphaned Kix32.exe
process that cannot be killed using, task manager /
pskill / psviewer / procexp..

After a reboot everything works fine.

 

[Vera Noest [MVP]]

You'll have to find out from where the kix32 process is started.
Since KiXtart (kix32) is used to run (login) scripts, I would
first have a look at the different (All) Users Startup folders,
all login scripts that you have including UsrLogon.Cmd,
HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion
\Winlogon\Appsetup
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

If you still can't find it, I would download FileMon and RegMon
from http://www.sysinternals.com/. Run them as administrator, and
start a TS session as a normal user.
FileMon and RegMon will show you all files and registry keys that
are accessed.

 

[Eyrle Graves]

Kix32.exe ver 3.47.0.0 is running from the dc's (8 of
them) that I know.

 

[Matthew Harris [MVP]]

When you say, "Domain accounts with or without Login
Scripts running fail", can you describe how they are
failing? Are there eventlog entries? Error messages?

-M

 

[Eyrle]

Sorry couple of days of work..

There is no error messages in any of the event logs.
By Failing what I mean is the logon screen just stays
there. with the mouse doing the hour glass.

 

[Vera Noest [MVP]]

Does it hang in the login screen *before* or *after* you type in
your username and password?

Assuming that it hangs after you type in your credentials, it
could be some login script that is hanging (in an endless loop,
maybe?).

Since you wrote previously that you have orphaned kix32 processes,
I would disable all occurrences of kix32.exe in all of the places
that I named in my earlier post (or throughly error-check all your
kixtart scripts).