Logon Problem

[doug]

After I turn on my computer and enter my password for
Windows, a blue screen appears with the following writing:

STOP: c000021a {Fatal System Error}
The Windows Logon Process has terminated unexpectedly with
a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.


The only thing I can do then is to turn the computer off
and try again, but the same thing keeps happening. Any
help would be appreciated. Thanks

 

[Guest]

Have you added any new hardware, software, or memory to the pc lately

----- doug wrote: ----

After I turn on my computer and enter my password for
Windows, a blue screen appears with the following writing

STOP: c000021a {Fatal System Error
The Windows Logon Process has terminated unexpectedly with
a status of 0xc0000005 (0x00000000 0x00000000)
The system has been shut down


The only thing I can do then is to turn the computer off
and try again, but the same thing keeps happening. Any
help would be appreciated. Thank

 

[doug]

None that I know of.

 

[Kelly]

Suggestions:

http://support.microsoft.com/default.aspx?scid=kb;en-us;269397&sd=tech
http://support.microsoft.com/default.aspx?scid=kb;EN-US;231789

Ad-Aware
http://www.lavasoftusa.com/

Spybot
http://tinyurl.com/btf8

CWShredder (Line 313)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Hijack This
http://www.spychecker.com/program/hijackthis.html

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

 

[Guest]

Boot from CD and log into Recovery Consol

Copy C:\Windows\repair\sam c:\Windows\system32\config\sa

Reboo

If you can't log into Recovery Consol

Boot to Safe Mod
Go to Adminstrative Tools in Control Pane
Open Local Security Polic
Expand Security Setting
Expand Local Policie
Highlight Security Option
Locate and double click - Recovery Console : Allow automatic adminstrative logon polic
Set it to Enabl

Reboot to CD and log into Recovery Consol

Copy C:\Windows\repair\sam c:\Windows\system32\config\sa

Reboot