Logon Fails

[Scott]

We are using Citrix XP on a Windows 2000 Server. There
is only one user that is having problems logging on. I
am recieving error 1000 from userenv. The are:

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 12/9/2003
Time: 2:03:32 PM
User: NT AUTHORITY\SYSTEM
Computer: GHCITRIX4
Description:
RegLoadKey failed. Return value Access is denied. for
M:\Documents and Settings\tuftst\Local
Settings\Application Data\Microsoft\Windows\\UsrClass.dat.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

and

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 12/9/2003
Time: 2:03:41 PM
User: NT AUTHORITY\SYSTEM
Computer: GHCITRIX4
Description:
Windows cannot log you on because the profile cannot be
loaded. Contact your network administrator.

DETAIL - Access is denied.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


I have verified the permissions are correct on the
roaming profile directory and each citrix server. I
tried creating the root folder for the roaming profiles
and letting Terminal Services create it upon logon. The
folder is created, but never populated with files or sub
folders.

The Default User folder exists and the appropriate
permissions exist.

Any suggestions would be appreciated.

 

[Vera Noest [MVP]]

EventID 1000 with Source Userenv is a very common one. Have a look
here for a large number of causes and possible solutions:
http://www.eventid.net/display.asp?eventid=1000&source=userenv

Additional hotfixes for this issues (that haven't made it yet to
EventID.net):

828153 - UsrClasses Hive Does Not Unload During Logoff Because of
an Intermittent Handle Leak in Spoolsv.exe - pre-SP5 hotfix
http://support.microsoft.com/?kbid=828153

827825 - "Windows Cannot Unload Your Registry Class File" Error
Message When You Log Off Terminal Services
http://support.microsoft.com/?kbid=827825