T
Tim FitzPatrick
Hi,
Hoping someone can shed some light on this problem. About a year ago I set
up four Logitech QuickCam Zoom web cameras (using USB interfaces) on my
computer and the computers of my brother, sister and dad.
We used Windows Messenger to operate the cameras and would go to the Start a
Video Conversation choice to talk to each other. Everything worked fine and
we've been having video conversations back and forth since the cameras were
set up.
However, in the last month or so we are no longer able to establish video
conversations. We get a message that says something like, "Can not connect
to network" or "Network busy." We also cannot use Remote Assistance anymore,
which has also worked fine for the past year.
Some background info: Since I end up maintaining these PC's for my relatives
I have tried to set them up using all the same software and configurations.
These PC's an either made by Dell or Compaq and they all run:
- Windows XP Professional (SP1 with the latest MS updates installed)
- BlackICE Defender Firewall ver. 3.6 cbu (now called BlackICE PC
Protection)
- McAfee VirusScan Build 8.0.20, Engine Version 4.2.60, DAT Version 4.0.4297
(10/8/2003)
- Logitech QuickCam Zoom web cameras
- Windows Messenger 4.7
- They are all connected directly to cable modems, with the exception of my
PC which goes through a Linksys BEFW11S4 V.2 router
As I mentioned earlier, everything has worked fine using the above setups
for the past year. But in the last month or so we can no longer do video
conversations. I'm not quite sure where to start in debugging this problem.
I did try a test yesterday where my brother and I both completely shut off
our firewalls (BlackICE), but got the same message about not being able to
connect to network, which takes about a minute or two to come back in MS
Messenger, as we sit and look at blank camera screens.
I'm wondering if some of the latest Microsoft updates have caused this
problem, or if one or more of our ISP's has done something that has caused
this to happen. We all use different ISP's (charter.net, roadrunner.net,
CPInternet.net, comcast.net) which makes it hard to believe they all did
something at the same time to cause all of us to be unable to do video
conversations.
We went from everything working fine to nothing working, without changing
any software, with the exception of getting MS updates and Virus definition
updates.
Any ideas or thoughts on what to try next would be greatly appreciated.
Thanks.
-- Tim FitzPatrick
Hoping someone can shed some light on this problem. About a year ago I set
up four Logitech QuickCam Zoom web cameras (using USB interfaces) on my
computer and the computers of my brother, sister and dad.
We used Windows Messenger to operate the cameras and would go to the Start a
Video Conversation choice to talk to each other. Everything worked fine and
we've been having video conversations back and forth since the cameras were
set up.
However, in the last month or so we are no longer able to establish video
conversations. We get a message that says something like, "Can not connect
to network" or "Network busy." We also cannot use Remote Assistance anymore,
which has also worked fine for the past year.
Some background info: Since I end up maintaining these PC's for my relatives
I have tried to set them up using all the same software and configurations.
These PC's an either made by Dell or Compaq and they all run:
- Windows XP Professional (SP1 with the latest MS updates installed)
- BlackICE Defender Firewall ver. 3.6 cbu (now called BlackICE PC
Protection)
- McAfee VirusScan Build 8.0.20, Engine Version 4.2.60, DAT Version 4.0.4297
(10/8/2003)
- Logitech QuickCam Zoom web cameras
- Windows Messenger 4.7
- They are all connected directly to cable modems, with the exception of my
PC which goes through a Linksys BEFW11S4 V.2 router
As I mentioned earlier, everything has worked fine using the above setups
for the past year. But in the last month or so we can no longer do video
conversations. I'm not quite sure where to start in debugging this problem.
I did try a test yesterday where my brother and I both completely shut off
our firewalls (BlackICE), but got the same message about not being able to
connect to network, which takes about a minute or two to come back in MS
Messenger, as we sit and look at blank camera screens.
I'm wondering if some of the latest Microsoft updates have caused this
problem, or if one or more of our ISP's has done something that has caused
this to happen. We all use different ISP's (charter.net, roadrunner.net,
CPInternet.net, comcast.net) which makes it hard to believe they all did
something at the same time to cause all of us to be unable to do video
conversations.
We went from everything working fine to nothing working, without changing
any software, with the exception of getting MS updates and Virus definition
updates.
Any ideas or thoughts on what to try next would be greatly appreciated.
Thanks.
-- Tim FitzPatrick