Log in box keeps popping up

[Guest]

My niece is running windows xp sp2, internet explorer 6. She tries to get
onto a site that she needs to look at for assignments for school. Interenet
explorer says that it can't display the page. She can get on it at her
school computer, and all of the other kids in class can get onto it at home.
I tried my own computers (xp, 98 and vista) and all can get on. I have
turned off the firewall, norton 360 and allowed all popups. Still nothing.
Turned to firefox and we can get onto it fine but the login box keeps popping
up every few seconds. She is still logged into the site but can only get so
far in the page before the login box comes up. Why can't she get on using
explorer 6 (we also tried 7 but didn't work and uninstalled it) and why does
the login box keep popping up eventhough she is still logged in?

 

[Robert Aldwinckle]

My niece is running windows xp sp2, internet explorer 6. She tries to get
onto a site that she needs to look at for assignments for school. Interenet
explorer says that it can't display the page. She can get on it at her
school computer, and all of the other kids in class can get onto it at home.
I tried my own computers (xp, 98 and vista) and all can get on. I have
turned off the firewall, norton 360 and allowed all popups. Still nothing.
Turned to firefox and we can get onto it fine but the login box keeps popping
up every few seconds. She is still logged into the site but can only get so
far in the page before the login box comes up. Why can't she get on using
explorer 6 (we also tried 7 but didn't work and uninstalled it) and why does
the login box keep popping up eventhough she is still logged in?

That could be a symptom of Cookies being blocked.
E.g. the site presents you with a Cookie during login
but the browser is not retaining it, so the next request looks as if
you haven't logged in because the Cookie isn't being sent back
with it.

You could use Fiddler2 to check on this possibility.
You could use ProcMon to see what is happening
in terms of file accesses to the user's Cookies directory.


Good luck

Robert Aldwinckle
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