Lockups? - Help?

[Swingman]

It has now become observable/obvious that the half dozen or so lockups
requiring a hard reboot that have occured on this OEM Vista Business machine
in two weeks have something in common ... a Help screen was up and running.

A Dell laptop, with a Dell component to Help so it could very well be that
is the problem, but I thought I would also ask here if any one has mentioned
this as a known issue?

(although in none of the cases was it a "Dell" related issue, but general
Vista Help issues),

Thanks in advance ...

 

[Lang Murphy]

It has now become observable/obvious that the half dozen or so lockups
requiring a hard reboot that have occured on this OEM Vista Business
machine in two weeks have something in common ... a Help screen was up and
running.

A Dell laptop, with a Dell component to Help so it could very well be that
is the problem, but I thought I would also ask here if any one has
mentioned this as a known issue?

(although in none of the cases was it a "Dell" related issue, but general
Vista Help issues),

Thanks in advance ...

Can you clarify what "... with a Dell component to Help..." means? I've got
Ulitmate running on two Dell laptops here, both clean installs, not the Dell
OEM image, and I've not experienced the same issue.

Lang

 

[Swingman]

in message

Can you clarify what "... with a Dell component to Help..." means? I've
got Ulitmate running on two Dell laptops here, both clean installs, not
the Dell OEM image, and I've not experienced the same issue.

The first thing on the main Help screen is a Dell logo and a link to Dell's
eDocs. I doubt that was MSFTS' doing, which likely means Dell has replaced
one of the original .chm files?

 

[Lang Murphy]

in message


The first thing on the main Help screen is a Dell logo and a link to
Dell's eDocs. I doubt that was MSFTS' doing, which likely means Dell has
replaced one of the original .chm files?

Don't think they're chm files in Vista. I think they're *.h1s files....
"Compiled Microsoft Help file." That's what I see when I drill down into the
Windows\Help directory.

Yeah... sigh... I'm really not impressed with what the OEM's have done with
Vista. Even Dell. I have have a slew of Dell PC's at home. (And a single
eMachines...) But, as previously stated, the two Dell laptops running Vista
were clean installs, not Dell's OEM version of Vista. I assume you didn't
get a Vista DVD with your PC. (And, no... not a "restore" DVD, but a "real"
Vista Installation DVD.)

Geez, I wish I had an answer for you, but I don't. Have you looked in
Add/Remove Programs to see if there's an entry for Dell's home grown Help
system? If so... you might try whacking that via uninstall and see of that,
uh, helps? (Sorry, couldn't resist...)

Lang