LCD dead pixel policies

[Guest]

| (e-mail address removed) wrote:
|
|> What people say their policy applies to the US, too? Are the _authoritative_
|> Samsung employees?
|>
|
| And the warranty card on my Samsung LCD!

Scan it in. Or type in the exact wording. Maybe it really isn't what you
think it is. There's a lot of stuff out there that takes very careful
reading to pick up on the way they weasel out of what it appears to most
people that the say.

A "zero dead pixel" policy, especially if it is enforced through retailers,
would be a big marketing advantage. If Samsung has such a policy, why are
they not taking advantage of it in the US and using it in their marketing?

Why is there NO MENTION OF IT AT ALL in their USA website?

 

[Dave Seven]

What utterly ... wrong ... logic. Just because you own one does NOT mean
there is such a policy. If you saw an advertisement that said so and that
influenced your purchasing decision, then that advertisement would be the
indication ... so cite if it that is so.

Most tech people know this to be Samsung policy so if you don't then it
is because you are a stupid wanker with your head in the sand. Go do
your own research you lazy ****. I only posted to give someone some good
advice about LCD purchses and dead pixel policy and all I get for it is
aggro from cocksuckers like you.

 

[Dave Seven]

A "zero dead pixel" policy, especially if it is enforced through retailers,
would be a big marketing advantage. If Samsung has such a policy, why are
they not taking advantage of it in the US and using it in their marketing?

http://ars.samsung.com/customer/DownloadAnsTempl?AT_ID=20723&SEQ_NO=1

Samsung Customer Care Center at 1-800-SAMSUNG (1-800-726-7864)

 

[Guest]

| (e-mail address removed) wrote:
|
|> What utterly ... wrong ... logic. Just because you own one does NOT mean
|> there is such a policy. If you saw an advertisement that said so and that
|> influenced your purchasing decision, then that advertisement would be the
|> indication ... so cite if it that is so.
|>
| Most tech people know this to be Samsung policy so if you don't then it
| is because you are a stupid wanker with your head in the sand. Go do
| your own research you lazy ****. I only posted to give someone some good
| advice about LCD purchses and dead pixel policy and all I get for it is
| aggro from cocksuckers like you.

I have added you to the (still fairly short) list of people that prefer to
just make personal attacks rather than be helpful and provide real info (or
be quiet when they just don't know).

Define tech people. Real tech people don't make up things and assume them
to be true. Real tech people either find out facts, or accept that they
do not know.

FYI: I already did my research. There is nothing online to indicate that
Samsung USA has such a policy or that Samsung has such a policy worldwide.
The fact that at least 2 major retailers deny the existance of such a policy
supports that no such policy exists.

If there is any evidence that Samsung USA has such a policy, you have the
opportunity to post it. If you don't I will assume it is because of one
of three reason: 1: you are a jerk 2: you really don't know (and you are
a jerk) 3: there is no such policy (and you are a jerk).

 

[Guest]

| (e-mail address removed) wrote:
|
|> A "zero dead pixel" policy, especially if it is enforced through retailers,
|> would be a big marketing advantage. If Samsung has such a policy, why are
|> they not taking advantage of it in the US and using it in their marketing?
|
| http://ars.samsung.com/customer/DownloadAnsTempl?AT_ID=20723&SEQ_NO=1

This is just a classification document. It does not specify any policy. It
neither says there is, nor says there is not, a "zero dead pixel policy".


| Samsung Customer Care Center at 1-800-SAMSUNG (1-800-726-7864)

I called, went through a few levels of phone menus, and finally reached someone
with a Hispanic name I could not completely get. I asked him if Samsung had a
"zero dead pixel policy" in the USA. He gave a very definite and clear "no".
I asked him if this was different than the Australian policy. He said he had
no information about policies in Australia as that is a completely different
company.

 

[Dave Seven]

I called, went through a few levels of phone menus, and finally reached someone
with a Hispanic name I could not completely get. I asked him if Samsung had a
"zero dead pixel policy" in the USA. He gave a very definite and clear "no".
I asked him if this was different than the Australian policy. He said he had
no information about policies in Australia as that is a completely different
company.

A completely different company? They are the same company worldwide. But
I have done further research and it appears I was maybe lead astray by
people who told me that was the Samsung policy in the U.S. too but it
looks like U.S. customers get a 3rd rate policy because your lousy
government doesn't give a damn about people and only cares about helping
make corporations rich. I don't live in the U.S. so don't really care
anyway.

 

[Guest]

| (e-mail address removed) wrote:
|
|> I called, went through a few levels of phone menus, and finally reached someone
|> with a Hispanic name I could not completely get. I asked him if Samsung had a
|> "zero dead pixel policy" in the USA. He gave a very definite and clear "no".
|> I asked him if this was different than the Australian policy. He said he had
|> no information about policies in Australia as that is a completely different
|> company.
|>
|
| A completely different company? They are the same company worldwide. But
| I have done further research and it appears I was maybe lead astray by
| people who told me that was the Samsung policy in the U.S. too but it
| looks like U.S. customers get a 3rd rate policy because your lousy
| government doesn't give a damn about people and only cares about helping
| make corporations rich. I don't live in the U.S. so don't really care
| anyway.

There is an international company. Then in at least many countries, there is
a separate company (often, but not always, owned by the international one) to
import, distribute, and market the products. Policies often differ, and you
have correctly identified the primary cause why policies tend to be negative
or even arrogant, in the USA.

My earlier point still stands. A retailer could make additional profit by
providing an insurance against dead pixels through an added fee. If the
typical rate of failing units that the manufacturer won't replace is 1%, and
the cost of handling the failures is another 1% of total sales of that product,
then they could charge 3% for the insurance and make a profit from it, even if
they are just dumping the units with one dead pixel into a trash heap. They
could alternatively sell the failing units for a discount with full disclosure
of the defects. Some people might buy that insurance. Others might buy the
discounted units.

 

[Andrew Barss]

: (e-mail address removed) wrote:

:> I called, went through a few levels of phone menus, and finally reached someone
:> with a Hispanic name I could not completely get. I asked him if Samsung had a
:> "zero dead pixel policy" in the USA. He gave a very definite and clear "no".
:> I asked him if this was different than the Australian policy. He said he had
:> no information about policies in Australia as that is a completely different
:> company.
:>

: A completely different company? They are the same company worldwide. But
: I have done further research and it appears I was maybe lead astray by
: people who told me that was the Samsung policy in the U.S. too


So, you were wrong.

I missed the part of your post where you apologized for stuff like:

"Most tech people know this to be Samsung policy so if you don't then it
is because you are a stupid wanker with your head in the sand. Go do
your own research you lazy ****. I only posted to give someone some good
advice about LCD purchses and dead pixel policy and all I get for it is
aggro from cocksuckers like you."


Care to repost it?


-- Andy Barss