Laptop's deathbed???????

[Guest]

Hi, I own a 3yr old 'fujitsu siemens' AMILO D 1840 laptop with XP Home SP2.
Recently it started to slow noticeably, only lasting about an hour on the
battery and was getting very hot (I don't do gaming or video, just surfing
and play music). Finally it 'froze' last night and I had to manually shut
down. I let it cool down and restarted to hear a loud squealing noise that
sounded like the fan catching and a black screen with a message saying
something along the lines of..."files missing or unavailable". I tried a
repair using the recovery disc. I got a message along the lines of ..."can't
find the drive". I left the laptop overnight and used my desktop to scan your
site for possible answers. Today I booted up again to get the message..." A
problem has been detected etc. etc. If this is the first time...
*** STOP: 0x000000 7B (0xF89E1234, 0xC0000034,0x00000000, 0x00000000)
Do you think this is hardware or software related and what can I do to
resolve this.
TIA

 

[John Q. Smith]

Hi, I own a 3yr old 'fujitsu siemens' AMILO D 1840 laptop with XP Home
SP2.
Recently it started to slow noticeably, only lasting about an hour on the
battery and was getting very hot (I don't do gaming or video, just surfing
and play music). Finally it 'froze' last night and I had to manually shut
down. I let it cool down and restarted to hear a loud squealing noise that
sounded like the fan catching and a black screen with a message saying
something along the lines of..."files missing or unavailable". I tried a
repair using the recovery disc. I got a message along the lines of
..."can't
find the drive". I left the laptop overnight and used my desktop to scan
your
site for possible answers. Today I booted up again to get the message..."
A
problem has been detected etc. etc. If this is the first time...
*** STOP: 0x000000 7B (0xF89E1234, 0xC0000034,0x00000000, 0x00000000)
Do you think this is hardware or software related and what can I do to
resolve this.
TIA

It sounds to me like a possible hard drive failure. Check with the
manufacturer to see if they have software that you can use to check the hard
drive.

 

[Brian A.]

Hi, I own a 3yr old 'fujitsu siemens' AMILO D 1840 laptop with XP Home SP2.
Recently it started to slow noticeably, only lasting about an hour on the
battery and was getting very hot (I don't do gaming or video, just surfing
and play music). Finally it 'froze' last night and I had to manually shut
down. I let it cool down and restarted to hear a loud squealing noise that
sounded like the fan catching and a black screen with a message saying
something along the lines of..."files missing or unavailable". I tried a
repair using the recovery disc. I got a message along the lines of ..."can't
find the drive". I left the laptop overnight and used my desktop to scan your
site for possible answers. Today I booted up again to get the message..." A
problem has been detected etc. etc. If this is the first time...
*** STOP: 0x000000 7B (0xF89E1234, 0xC0000034,0x00000000, 0x00000000)
Do you think this is hardware or software related and what can I do to
resolve this.
TIA

Once the machine started as you state:
<quote>
only lasting about an hour on the battery and was getting very hot"
</quote>
is when you should have stopped using it and had it looked at by a reputable
technician. If appears you continued to use it up until it would no longer boot and
now it will have to either be serviced or replaced, whichever may be the lesser in
cost caused by an expensive mistake.
By continuing to use the machine once it started overheating would make it a
guessing game to us on just which component/s may be damaged: motherboard, CPU,
memory module/s, hard drive/s, fan/s, etc.
I suggest you have a qualified technician look at it, not your local geek squad or
other similar chained service, and if it cannot be repaired perhaps with possible
thin probability any data can be recovered from the hard drive.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

Thanks for your response John, tried but no utility on manufacturer site to
check HDD, any other ideas before I have to splash the cash!!!

 

[Brian A.]

Thanks for your response John, tried but no utility on manufacturer site to
check HDD, any other ideas before I have to splash the cash!!!

There's one out there. HD manufacturer?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

How can I find out the HD manufacturer?

 

[John Q. Smith]

How can I find out the HD manufacturer?

You would have to physically open the computer and look at the hard drive
itself to find out.

 

[Brian A.]

How can I find out the HD manufacturer?

4 ways:
1) Physical access to the HD where the manufactuer make/model is viewable.

2) Boot to Windows to check for information on the HD via Device Manager, System
Information, Registry, etc. or third party software such as Everest, SIW, etc.

3) Check the manufacturer support site or contact them.
http://support.fujitsu-siemens.com/com/support/index.html

4) Take it to a qualified technician.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

Hi Brian,
I didn't really want to open the casing but as I can't get into 'Windows'
yet, needs must.
Just to fill in some gaps, the heat thing has existed from new and I've
searched the manufacturer's site long ago to read that it was normal for
laptops and notebooks to get 'hot'. But hey, how hot is 'hot'? And the
battery problem I thought, was wear and tear, they don't last forever do they.

Anyway, thanks for your advice. They say ignorance can be bliss, I say it's
more likely to be costly!!!

 

[Brian A.]

--

Hi Brian,
I didn't really want to open the casing but as I can't get into 'Windows'
yet, needs must.

You could try the utility from Seagate as I think it works on a few brand drives.
http://www.seagate.com/www/en-us/support/downloads/seatools/

Just to fill in some gaps, the heat thing has existed from new and I've
searched the manufacturer's site long ago to read that it was normal for
laptops and notebooks to get 'hot'. But hey, how hot is 'hot'? And the
battery problem I thought, was wear and tear, they don't last forever do they.

True they get quite warm, they don't provide for the best space in the world to
extract the air to.
How hot is hot depends, you had mention "very hot" which to me isn't normal.
The battery could be wear/tear, unfortunately they aren't cheap.

Anyway, thanks for your advice. They say ignorance can be bliss, I say it's
more likely to be costly!!!

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

A quick update if anybody is interested. After opening the case to get the
HD make (Toshiba MK8025GAS), I gave the fans a dusting with some 'canned
air'. A small screw fell out. It was one of the fan fixings. I screwed it
back and checked for any other loose ones.
Hoping that this was what had caused the squealing noise earlier, I closed
the casing up and powered up again.
I D/L the Seagate HD utility and ran it. 'No disc errors'!!! so the problem
has to be file based doesn't it?
Rebooted. Still the BSOD, this time a new error.
'File missing or corrupt.'...
<Windows root>\System\ntoskrnl.exe
Tried a Repair Install, found Repair not an option, Install or Delete only.
Rebooted again, this time got UNMOUNTABLE_BOOT_VOLUME, 0x000000ED.....
After running the Recovery CD a few times to see if it would replace any
missing files and getting new STOP: error every time, I've given up now and
am trying the Install but it wants me to format the C: partition as it's "Too
full, corrupt, etc, etc,...
So here goes nothing!!!
PS. Still get squealing noise from back of unit now and again, like a belt
is slipping or similar sound.

 

[Brian A.]

A quick update if anybody is interested. After opening the case to get the
HD make (Toshiba MK8025GAS), I gave the fans a dusting with some 'canned
air'. A small screw fell out. It was one of the fan fixings. I screwed it
back and checked for any other loose ones.
Hoping that this was what had caused the squealing noise earlier, I closed
the casing up and powered up again.
I D/L the Seagate HD utility and ran it. 'No disc errors'!!! so the problem
has to be file based doesn't it?
Rebooted. Still the BSOD, this time a new error.
'File missing or corrupt.'...
<Windows root>\System\ntoskrnl.exe
Tried a Repair Install, found Repair not an option, Install or Delete only.
Rebooted again, this time got UNMOUNTABLE_BOOT_VOLUME, 0x000000ED.....
After running the Recovery CD a few times to see if it would replace any
missing files and getting new STOP: error every time, I've given up now and
am trying the Install but it wants me to format the C: partition as it's "Too
full, corrupt, etc, etc,...
So here goes nothing!!!
PS. Still get squealing noise from back of unit now and again, like a belt
is slipping or similar sound.

Error Message: Windows Could Not Start Because of a Computer Disk Hardware
Configuration Problem
http://support.microsoft.com/kb/314477/en-us

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375