Sure am - out of two computers here one had the problem of KB971486
installing but windows update reporting that it is ready to be
installed (ad-infinitum)
Tried all the methods suggested in this thread and other threads (as
of Oct16,09), such as:
http://support.microsoft.com/default.aspx/kb/910339
With no luck. Happy to just disable the update warning for this,
_but_ would like to be sure some malicious or unknown error is keeping
KB971486 from installing properly.
Any help appreciate, thanks.
Install log follows:
[KB971486.log]
11.146:
================================================================================
11.236: 2009/10/16 12:06:03.991 (local)
11.236: C:\WINDOWS\SoftwareDistribution\Download
\8fa1ad7968e63408057364ad07aa482c\update\update.exe (version 6.3.13.0)
11.236: Failed To Enable SE_SHUTDOWN_PRIVILEGE
11.236: Hotfix started with following command line: -q -z -er /
ParentInfo:32cadf9f5a42d34fb6b1e3772011e443
13.840: In Function GetReleaseSet, line 1240, RegQueryValueEx failed
with error 0x2
28.591: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed
with error 0x2
28.591: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed
with error 0x2
28.591: DoInstallation: CleanPFR failed: 0x2
28.591: In Function GetReleaseSet, line 1240, RegQueryValueEx failed
with error 0x2
28.611: SetProductTypes: InfProductBuildType=BuildType.Sel
28.651: SetAltOsLoaderPath: No section uses DirId 65701; done.
28.701: DoInstallation: FetchSourceURL for c:\windows
\softwaredistribution\download\8fa1ad7968e63408057364ad07aa482c\update
\update_SP3GDR.inf failed
28.711: CreateUninstall = 0,Directory = C:\WINDOWS\
$NtUninstallKB971486$
28.711: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
28.792: BuildCabinetManifest: update.url absent
28.792: Starting AnalyzeComponents
28.792: AnalyzePhaseZero used 0 ticks
28.792: No c:\windows\INF\updtblk.inf file.
28.792: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
28.792: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
28.792: Enumerating Devices of computer, GUID {4d36e966-e325-11ce-
bfc1-08002be10318}
29.643: SetupVerifyInfFile failed with error 0x490 for hal.inf of
device ROOT\ACPI_HAL\0000
47.228: OEM file scan used 18436 ticks
69.340: c:\windows\system32\ntoskrnl.exe is in the list of oem
drivers...skipping copy!
80.656: c:\windows\system32\ntkrnlpa.exe is in the list of oem
drivers...skipping copy!
85.904: AnalyzePhaseOne: used 57112 ticks
85.904: AnalyzeComponents: Hotpatch analysis disabled; skipping.
85.904: AnalyzeComponents: Hotpatching is disabled.
85.904: FindFirstFile c:\windows\$hf_mig$\*.*
89.238: AnalyzeForBranching used 0 ticks.
89.238: AnalyzePhaseTwo used 0 ticks
89.238: AnalyzePhaseThree used 0 ticks
89.238: AnalyzePhaseFive used 0 ticks
89.248: AnalyzePhaseSix used 10 ticks
89.248: AnalyzeComponents used 60456 ticks
89.248: Downloading 0 files
89.248: bPatchMode = FALSE
89.248: Inventory complete: ReturnStatus=0, 60537 ticks
89.248: Num Ticks for invent : 60547
89.319: VerifyTargetFileSize: Unable to verify size as Source = NULL
for file c:\windows\inf\HFX4.tmp
89.439: Copied file: c:\windows\inf\branches.inf
93.344: Allocation size of drive C: is 4096 bytes, free space =
6139813888 bytes
93.975: Drive C: free 5855MB req: 5MB w/uninstall 0MB
93.975: CabinetBuild complete
93.975: Num Ticks for Cabinet build : 4727
93.975: DynamicStrings section not defined or empty.
93.975: FileInUse:: Detection disabled.
95.017: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
95.678: PFE2: Not avoiding Per File Exceptions.
96.319: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\update_SP3QFE.inf -> c:
\windows\$hf_mig$\KB971486\update\update_SP3QFE.inf.
96.359: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\spuninst.exe -> c:\windows\$hf_mig$
\KB971486\spuninst.exe.
96.369: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\spmsg.dll -> c:\windows\$hf_mig$
\KB971486\spmsg.dll.
96.379: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\spcustom.dll -> c:\windows\
$hf_mig$\KB971486\update\spcustom.dll.
96.379: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\KB971486.CAT -> c:\windows\
$hf_mig$\KB971486\update\KB971486.CAT.
96.389: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\update.exe -> c:\windows\
$hf_mig$\KB971486\update\update.exe.
96.399: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\updspapi.dll -> c:\windows\
$hf_mig$\KB971486\update\updspapi.dll.
96.419: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\update.ver -> c:\windows\
$hf_mig$\KB971486\update\update.ver.
96.419: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\updatebr.inf -> c:\windows\
$hf_mig$\KB971486\update\updatebr.inf.
96.439: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\eula.txt -> c:\windows\$hf_mig
$\KB971486\update\eula.txt.
96.459: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\windows\softwaredistribution\download
\8fa1ad7968e63408057364ad07aa482c\update\branches.inf -> c:\windows\
$hf_mig$\KB971486\update\branches.inf.
96.859: DoInstallation: Installing assemblies with source root path: c:
\windows\softwaredistribution\download\8fa1ad7968e63408057364ad07aa482c
\
96.859: Num Ticks for Copying files : 2884
96.869: Num Ticks for Reg update and deleting 0 size files : 10
97.090: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section
is empty; nothing to do.
97.140: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1,
ForceRestart = 0