KB941569

[alexanderd]

try as i want i keep getting an error each time i try to install the critical
update., even downloading the update as "Windows6.0-KB941569-x86.msu " and
still no joy.
am i at fault, is there something wrong with the update. i am using vista
buisness and office 2007. i have used microsofts own programme to check for
malicious software and i have norton 360. can any one suggest where if
anywhere i am going wrong because there is a tray icon which keeps telling me
to down load a new critical update. Ha Ha.
can any one suggest what is going wrong??

 

[Mark L. Ferguson]

Turn off your Norton 360 and try the update.

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Mark L. Ferguson

..

 

[alexanderd]

no joy still get same error
--
alexanderd

Turn off your Norton 360 and try the update.

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Mark L. Ferguson

.

 

[alexanderd]

no joy still get same error message

 

[Mark L. Ferguson]

Stop error when you try to download updates from Windows Update on a
computer that is running Windows Vista 0x80070246:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;942968

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no joy still get same error

 

[Peter Foldes]

Norton is a pain. Uninstall via their uninstall tool available from the Symantec site and then try the update. Re install Norton after if successful (update). Or you can install something like Avast or AVG which is more compatible with Vista

--
Peter

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no joy still get same error message

 

[AlexB]

The meaning of 0x80070246 is:

An illegal character was encountered. For a multi-byte character set this
includes a lead byte without a succeeding trail byte. For the Unicode
character set this includes the characters 0xFFFF and 0xFFFE.

I don't think it is his situation.

 

[alexanderd]

i find norton OK and this is a problem which has just occured. all other
updates have gone on without a hitch.

 

[alexanderd]

i have found the following error message ---- HELP
Problem signature
Problem Event Name: WindowsWcpStoreCorruption
OsVersion: 6.0.6001.18000:1
Type: FileHashMismatch
Path: \winsxs\manifests\x86_3c052dccc0fafcf322e515f9486b04c3_31bf3856ad364e35_6.0.6000.20708_none_ab7825804a6b6366.manifest
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057

Files that help describe the problem
x86_3c052dccc0fafcf322e515f9486b04c3_31bf3856ad364e35_6.0.6000.20708_none_ab7825804a6b6366.manifest
poqexec.log
Cbs.log
Cbs.persist.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp

 

[alexanderd]

it a good thing that i also have norton ghost. now works a treat. thank al
for your input.