KB835732 Setup Error

[Guest]

I am trying to install this security update on some obscure computers at work
running XP Professional. It works as anticipated on most, but on a few I the
installation fails.

Someone suggested trying a manual install, others suggested I try safe mode,
still others thought maybe I should sell my assests and go to Kabul if I
can't do something like install security patches (ouch... lol). I did the
manual install and the patch failed.

I tried to install in safe mode but it too failed. At least I know what is
going on. In safe mode I receive the "KB835732 Setup Error... The file
C:\program files\netmeeting\nmcom.dll is open or in use by another
application. Close all other applications and then click Retry."

Of course I closed everything that is possible and to still have the
computer run, and tried to install the update again. I still receive the
error message.

I have looked all over all the support sights etc. and do not see an answer
to my problem. ...*whines*.... I don't wanna go to Kabul -- Please Help
:.(......

 

[Guest]

1)Someone haven't previously done some "hacks" to remove Netmeeting on this
computer?

Anything is possible... Net Meeting is not loaded on any of these computers.
I don't know if that was removed or if it was never loaded.

2) Does the C:\program files\netmeeting\nmcom.dll file exist at all?

Yes, the file exists on all of the computers.

3)If the file exists, run the following command in a command prompt(run e.g.
cmd.exe from Start/Run to open one):

cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll"


What is the exact output from it (you can copy paste text from a command
prompt window)?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\lcop4>cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll
Access is denied.

C:\Documents and Settings\lcop4>

 

[Torgeir Bakken \(MVP\)]

1)Someone haven't previously done some "hacks" to remove Netmeeting on this
computer?

Anything is possible... Net Meeting is not loaded on any of these computers.
I don't know if that was removed or if it was never loaded.

Netmeeting is always installed, it comes with the OS installation.

3)If the file exists, run the following command in a command prompt(run e.g.
cmd.exe from Start/Run to open one):

cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll"

What is the exact output from it (you can copy paste text from a command
prompt window)?

C:\Documents and Settings\lcop4>cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll
Access is denied.

Take ownership of the file (you should do it on the Netmeeting folder
and all the other Netmeeting files as well).

HOW TO: Take Ownership of a File or Folder in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421


Then check the rights on the folder/files

Be sure that "SYSTEM" and "Administrators" have full control.

Here is the cacls output from my computer:

C:\>cacls.exe "%ProgramFiles%\NetMeeting\nmcom.dll
C:\Program Files\NetMeeting\nmcom.dll BUILTIN\Users:R
BUILTIN\Power Users:C
BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F
<my domain user>:F

 

[Guest]

Ugh... Thanks so much. I don't have to do a stint in Kabul now!! Guess I
better start reading up on XP. You are absolutely correct!! I did not have
NTFS permissions on the NetMeeting directory (nor on a lot of the other
directories even though I was signed in as administrator). Wow I took my
permissions for granted. Thank you so very much!!