Hello Lena,
All malware removal work should be done in Safe Mode. To get to Safe Mode,
repeatedly tap the F8 key as your computer is starting up. This will get you
to the correct menu where you can choose "Safe Mode". After you've cleaned up
your computer, simply allow the machine to boot normally and it will go into
Regular Mode.
If the malware remains even after you used Ad-aware, Spybot S&D, Windows
Defender, Ewido and your anti-virus, you can scan with HijackThis. HijackThis
is an excellent tool to discover and disable hijackers, but it requires
expert skill to use. See below for HijackThis links, including sites where
you can post your HJT logs. Again, this is an expert tool and novices should
get help with it. I'm not kidding.
This is a Ron Kinner case beacuse I cannot find any good advice within any
forum without using HijackThis and to be carefully guided.
Get HijackThis.exe from:
http://tomcoyote.org/hjt/hjt199//HijackThis.exe
http://computercops.biz/HijackThis.html
Save it to C:\hjt (new folder) then Open it and select Scan and Save Log.
Note where you saved the log then send it to him as an attachment. Put
Hijack in the subject so he'll know it's not spam.
Alternatively you can post it on the Dell Forum ªt:
http://forums.us.dell.com/supportforums/board?board.id=si_hijack
(if it wraps you can go tº:
http://tinyurl.com/ckuzq instead.)
Put Ron in the subject so he will see it. You do not need to have a Dell to
post but you will need to register.
Ron Kinner
Microsoft MVP 2004 & 2005
(e-mail address removed)
Tutorial
http://www.aumha.org/a/hjttutor.htm
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
D/L and Install:
http://www.answers.com/ad-aware
http://www.answers.com/topic/spybot
http://www.answers.com/topic/windows-defender
http://www.answers.com/topic/ewido-networks
http://www.answers.com/topic/hijackthis
http://www.answers.com/topic/site-advisor
http://www.answers.com/topic/spywareblaster
http://www.answers.com/topic/ccleaner
Good luck
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