A
awaszak21
Okay I have a notebook with Windows XP. In order to restore my iPod, I needed
to download the newest version of iTunes (which is iTunes 8.2). When I
attempted to install, an error message came up and said that I could not
download iTunes because it has an unknown publisher. The error message said:
Windows has found a problem with this file.
Name: iTunesSetup.exe
Publisher: Unknown
(No options were listed)
Next, I tried disabling the firewalls, the digital signatures, and other
security options on my computer and then reinstalling iTunes. The same error
message came up.
Then I tried to import the Apple Publisher Certificate under my Trusted
Publishers and was successful. BUT, when I tried once again to download
iTunes the same error message came up.
After several attempts, I decided just to start fresh and download iTunes
onto an entirely different computer, my Windows Vista notebook, but the same
error message came up. I then tried to download it on my sisters Windows XP
notebook, which like my XP previously had iTunes installed on it already, but
again the same message came up.
I finally resorted to call Apple Tech Support with my problem. He said that
this is a fairly common problem and told me that if the error message comes
up, just to click RUN ANYWAY. I told him that the error message that came up
gave me no options. He was unsure of what to do, for he had never dealt with
this problem. He then told me to completely uninstall iTunes on the Windows
XP that held my iPod info and library and then reinstall it and it should
work.
I did as he said and completely uninstalled iTunes and attempted, once
again, to download iTunes 8.2 and, as you may have guessed, the same error
message came up. I am running out of ideas, so if you could please help me,
it would be greatly appreciated.
to download the newest version of iTunes (which is iTunes 8.2). When I
attempted to install, an error message came up and said that I could not
download iTunes because it has an unknown publisher. The error message said:
Windows has found a problem with this file.
Name: iTunesSetup.exe
Publisher: Unknown
(No options were listed)
Next, I tried disabling the firewalls, the digital signatures, and other
security options on my computer and then reinstalling iTunes. The same error
message came up.
Then I tried to import the Apple Publisher Certificate under my Trusted
Publishers and was successful. BUT, when I tried once again to download
iTunes the same error message came up.
After several attempts, I decided just to start fresh and download iTunes
onto an entirely different computer, my Windows Vista notebook, but the same
error message came up. I then tried to download it on my sisters Windows XP
notebook, which like my XP previously had iTunes installed on it already, but
again the same message came up.
I finally resorted to call Apple Tech Support with my problem. He said that
this is a fairly common problem and told me that if the error message comes
up, just to click RUN ANYWAY. I told him that the error message that came up
gave me no options. He was unsure of what to do, for he had never dealt with
this problem. He then told me to completely uninstall iTunes on the Windows
XP that held my iPod info and library and then reinstall it and it should
work.
I did as he said and completely uninstalled iTunes and attempted, once
again, to download iTunes 8.2 and, as you may have guessed, the same error
message came up. I am running out of ideas, so if you could please help me,
it would be greatly appreciated.