Internet Explorer shutting down

[Xina Matthews]

I have Windows XP. Periodically I get an error message
that says "Internet Explorer has encountered a problem
and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the infor you
were working on might be lost." The following pages give
this info.

Error Signature
AppName: iexplore.exe AppVer: 6.0.2600.0 ModName:
ntdll.dll
ModVer.5.1.2600.114 Offset 00007d0c

Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000
Address: 0x0000000077f57d0c

System Information
Windows NT 5.1 Build: 2600
CUP Vendor Code 00B20094 - 30024678 - 000000001
CPU version: 000006B1 CPU Feature Code 0383FBFF
CUP AMD Feature Code: 003EE850

Module 1
IEXPLORE.EXE
Image Base: 0x00400000 Image size: ox00019000
Checksum: 0x00025456 Time Stamp: 0x3b7d834c
Version Information

C:/Docume~1/Owner/LOCALS~1/Temp/WER8.tmp.dir00/appcompat.t
xt

Does anyone know the solution to this problem?

Thanks,

 

[Rick \Nutcase\ Rogers]

Hi Xina,

Try reinstalling Internet Explorer. Go to the Control Panel/Folder
Options/View tab, set it to "Show hidden files and folders" and uncheck
"Hide protected operating system files [recommended]". Also uncheck "Hide
extensions for known file types".

Then, open Windows Explorer from Start/All Programs and go to the
C:\Windows\Inf folder. Locate the ie.inf file, right-click it and choose
install.

You may need to either insert your WinXP CD or know where your I386 folder
is located on the hard drive. You may also need to know where the
\ServicePackFiles folder is (usually under the Windows directory).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org