Internet Explorer shutdown

[Guest]

When logging on to the internet, sometimes a message will come up "Internet
Explorer has encountered a problem and needs to close. We are sorry for the
inconvenience" The same message will come up some times after I'm on the
internet and it will close. This problem is intermittent. I down loaded and
installed Internet Explorer 7 and it stll does it. Also, I down loaded and
installed windows updates from Microsoft. My computer would not install
Service Pack 3 (if that matters) I need help. Wife and kids are going to
run me off.

 

[Newbie Coder]

Ricky,

Best thing you can do is post this in the Internet Explorer newsgroup as you'll
get a better response:

microsoft.public.internetexplorer.general


http://www.microsoft.com/windows/ie...microsoft.public.windows.inetexplorer.general

 

[Detlev Dreyer]

When logging on to the internet, sometimes a message will come up "Internet
Explorer has encountered a problem and needs to close. We are sorry for the
inconvenience" The same message will come up some times after I'm on the
internet and it will close. This problem is intermittent.

....and most likely caused by malware (spyware).

My computer would not install Service Pack 3 (if that matters)

There is no official SP3.

 

[Singapore Web Design]

Hello,

If you are using IE6, try running it with add-ons disabled. Start Internet
Explorer as normal, Tools, Manage Add-ons, Enable or Disable Add-ons.
Disable all the add-ons and enable them one by one till the problem appears
and you get the culprit.

If you are using IE7, go to Start > Programs > Accessories > System Tools >
Internet Explorer 7 (No Add-ons) to start without any add-ons. Close the
browser and see whether the problem occurs again.

If the problem does not occur again, start IE7, go to Tools > Manage Add-ons
and disable all the add-ons and enable them one by one till the problem
appears and you get the culprit.

--
Singapore Web Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

 

[Guest]

Did as you suggested. Was already currently running without add-ons. Did
not see an option to manage add-ons.

 

[Newbie Coder]

Singapore

The OP stated they were using IE 7 in their original post

 

[Newbie Coder]

Singapore,

Where is the Manage Add Ons in IE 6? Your answer is to do with IE 7 & I pulled
you up on the same thing within the past week

 

[Ken Blake, MVP]

When logging on to the internet, sometimes a message will come up "Internet
Explorer has encountered a problem and needs to close. We are sorry for the
inconvenience" The same message will come up some times after I'm on the
internet and it will close. This problem is intermittent. I down loaded and
installed Internet Explorer 7 and it stll does it. Also, I down loaded and
installed windows updates from Microsoft.

Have you checked for malware? The first thing to do is always to be
absolutely sure you are really free of malware. Go to
http://www.elephantboycomputers.com/page2.html#Removing_Malware and
follow the steps there.

My computer would not install
Service Pack 3 (if that matters)

There is no Service Pack 3. SP2 is the latest, and SP3 isn't expected
until next year.

 

[Singapore Web Design]

Hello,

It comes with Service Pack 2.
http://i11.tinypic.com/4vdnnnq.jpg

--
Singapore Web Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

 

[Guest]

FYI

Are you using NAV or SAV?

I just got the following from symantec chat line regarding this same issue
that we are having on 6 machines.

Our error various between both explorer and iexplorer must close.

read this from our chat tech session at symantec:

Hemantha(Fri Sep 14 00:42:16 EDT 2007)>

yes, this is a problem that we have seen recently. There is a DLL file of
Norton associated with the Internet Explorer settings, this causes the error
and the Internet Explorer crashes and closes.


Hemantha(Fri Sep 14 00:47:02 EDT 2007)>

Yes, that problem can be resolved by 1 ,By disabling or Unchecking the
Norton Product protection under the Miscellanous option 2,Closing all the
Internet Explorer windows, 3, search for hidden files and folder for nppw.dll
files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the
issue would be fixed.


Best regards,
Ben