Internet Explorer crashes

[CinciDave]

I find that IE (v 7) crashes periodically at the most inopportune times and I
get an error message such as:
Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
P8: c0000409 P9: 00000000

I am running XP home on a Dell dimension 9135. any suggestions why this
happens and how do I fix it.............Thanks

 

[PA Bear]

One post is sufficient.

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

 

[Detlev Dreyer]

I find that IE (v 7) crashes periodically at the most inopportune times
and I get an error message such as:
Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f

"matrix.dll" does not belong to WinXP. Right click the IE desktop icon >
Start w/o Add-ons or start IExplore.exe with the parameter '-extoff'.
If the problem does not re-appear anymore, disable that Add-on. Check the
file properties of "matrix.dll" in order to identify the crapware that
you've installed and check the system for malware ASAP. See also

http://www.file.net/process/matrix.dll.html
http://www.fbmsoftware.com/spyware-net/Process/matrix_dll/820/

 

[PA Bear]

I take that back. You've got a Trojan.Advatrix (AKA SpySheriff; Zlob)
infection...and it probably brought other "friends" with it.

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~PA Bear

One post is sufficient.

1. Does this behavior persist if you start IE7 in No Add-ons mode? To
start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons;
or

Start > (All) Programs > Accessories > System Tools > Internet Explorer
(No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If it does,
do NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing
it
to take full advantage of IE7's additional security.

Those with IE7-specific questions or comments are asked to post to and
seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

I find that IE (v 7) crashes periodically at the most inopportune times
and
I get an error message such as:
Event Type: BEX P1: iexplore.exe P2: 7.0.6000.16544 P3 46c2535f
P4: matrix.dll P51.0.0.1 P6: 474391e4 P7: 0002012f
P8: c0000409 P9: 00000000

I am running XP home on a Dell dimension 9135. any suggestions why this
happens and how do I fix it.............Thanks

 

[CinciDave]

In searching for matrix.dll I found a strange folder in C:/program
files/winbudget/bin. in bin there are the following files:
crap.1196081031.old
matrix.dat
matrix.dll
matrix.dll.1194439267.old
I have no Idea what this represents but If it's malware IE& ought to
function without this file. I also noticed when deactivating IE add-ons that
this dll file di not have a deactivate option. I renamed the file old
winbudget, but have not reopened IE yet. Am I barking up the wrong tree here?

CinciDave

 

[PA Bear]

Yes.

In searching for matrix.dll I found a strange folder in C:/program
files/winbudget/bin. in bin there are the following files:
crap.1196081031.old
matrix.dat
matrix.dll
matrix.dll.1194439267.old
I have no Idea what this represents but If it's malware IE& ought to
function without this file. I also noticed when deactivating IE add-ons
that
this dll file di not have a deactivate option. I renamed the file old
winbudget, but have not reopened IE yet. Am I barking up the wrong tree
here?

CinciDave

 

[CinciDave]

Well, is matrix.dll etc. needed or not?
-- I will give the procedure you have suggested the old college try
CinciDave

 

[PA Bear]

No, it was installed by the hijackware.

Well, is matrix.dll etc. needed or not?
-- I will give the procedure you have suggested the old college try
CinciDave

 

[Detlev Dreyer]

In searching for matrix.dll I found a strange folder in C:/program
files/winbudget/bin. in bin there are the following files:
crap.1196081031.old
matrix.dat
matrix.dll
matrix.dll.1194439267.old
I have no Idea what this represents but If it's malware IE& ought to
function without this file. I also noticed when deactivating IE add-ons that
this dll file di not have a deactivate option. I renamed the file old
winbudget, but have not reopened IE yet. Am I barking up the wrong tree here?

Seems to apply in this case:
http://www.greatis.com/appdata/d/m/matrix.dll.htm

Again, scan your system for malware ASAP. If there are more findings,
you might be better off when reinstalling Windows from scratch. Other-
wise, it may or may not be sufficient to use pertinent spyware removal
tools. Good luck.