Windows 10 Internet Explorer 11 Will Not Open

[nivrip]

IE 11 will not open. I’m on Windows 10 and have been trouble free since upgrading from Windows 7 some months ago.


I had been using IE 11 without any problems and then had about an hour and a half break. I returned to the PC to find that the programme (IE11)would not open at all.


First, I rebooted, no change. Then I tried resetting IE to its default state, no change again. However, the instructions for doing this state “click Close and then OK” but on clicking “Close” the whole thing disappears and there is no option to click “OK”. Is this relevant?


Then I went to System Restore. Something must have happened towards the end of last session I had because I found a System Restore point just before I finished the session. Anyhow, I tried three different System Restore points, including that last one, but all of them failed to restore the system due to error 0X80070005. So, no further forward.


Then I tried Troubleshooting in the Control Panel but again no joy.


I do have Microsoft Edge which works perfectly well and, as far as I know, everything else on my PC is working too.


Where can I go from here? All comments gratefully received.

 

[EvanDavis]

Google Chrome. I would like to say problem solved, but that doesn't solve your actual problem. Have you tried opening IE11 in Safe Mode ??

http://techhelpbuzz.com/browser/int...t-explorer-in-safe-mode-in-windows-10-8-7-xp/

 

[Ian]

Does anything show up in event viewer around the time that you try and launch IE11? That may give us a clue at things that are going on in the background .

 

[nivrip]

Thanks, Ian.

I tried to open it at 19.01 and this appeared in the Event Viewer.

And this seems relevant too.

They mean absolutely nothing to me.

 

[nivrip]

Have you tried opening IE11 in Safe Mode ??

http://techhelpbuzz.com/browser/int...t-explorer-in-safe-mode-in-windows-10-8-7-xp/

Thanks, Evan.

Just tried that now but It will not start.

 

[Ian]

Thanks @nivrip - could you try zipping up that .xml log file linked to in your last screenshot and upload it, as that may contain a bit more info (hopefully some linked dlls that would give a clue, as ntdll doesn't give much away).

Could you also run the System File Checker, just in case you've got a corruption problem (as I would have thought a system restore would fix most problems caused by updates, changes, etc...):

1. Right-click (or press and hold) the Start button, then select Command Prompt (Admin).
2. Enter sfc /scannow.

 

[nivrip]

Thanks again, Ian.

That .xml log file will not actually open.

As for the System File Checker I've been through the whole shebang. I got messages saying that there were some errors and that they had been repaired but it seemed to have made no difference.

 

[EvanDavis]

That .xml log file will not actually open.

Open Run and type in " C:\ProgramData\Microsoft\Windows\WER\Temp\WERFA22.tmp.WERInternalMetedata.xml " without quotations and hit Enter. You should then be taken to the temp folder. Copy the folder and paste it to your desktop. Compress / zip the folder then you can upload it to the forum and @Ian will be able to read it.

 

[nivrip]

Hi Evan. Tried your suggestion but got....................

 

[Ian]

If you manually browse to C:\ProgramData\Microsoft\Windows\WER\Temp\, does it list anything there?

May be worth doing it on a fresh open of IE so that it's a freshly generated log.

IE11 is the last version of Internet Explorer, so it may be worth making the jump to another browser one day soon anyway (as although it'll be supported for a while, it'll fall behind in terms of development). It's not a solution to the problem, but worth mentioning .

What you could try is uninstalling IE11 and then re-installing it again (although it may just "disable" IE11, so may not work):

1. Open “Control Panel“.
2. Select “Programs“.
3. Select “Turn Windows features on or off“.
4. Uncheck “Internet Explorer 11“, then click “OK“.
5. Select “Yes” on the warning about Turning off Internet Explorer 11

 

[Ian]

Also, do you happen to have EMET installed?

 

[nivrip]

If you manually browse to C:\ProgramData\Microsoft\Windows\WER\Temp\, does it list anything there?

The Temp folder is empty but I found this in Report Archive folder of the ProgramData file. It relates to one of the failed attempts at System Restore and is rather long winded.................


Version=1

EventType=APPCRASH

EventTime=131245794305534978

ReportType=2

Consent=1

UploadTime=131245794309597500

ReportIdentifier=015a0d70-b34e-11e6-9db2-c83a35c57528

IntegratorReportIdentifier=84318ade-9f8b-4670-b018-2d4dfdbf818a

NsAppName=iexplore.exe

AppSessionGuid=00001d40-0001-001a-f67e-07c35a47d201

TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000f0feb5350bd497a9e9bf77ed072315e64abffa33!iexplore.exe

TargetAppVer=2016//07//16:02:17:55!ce55d!iexplore.exe

BootId=4294967295

Response.BucketId=7aaeaf46788ce7dc3f49cfb04bd76286

Response.BucketTable=4

Response.LegacyBucketId=120615567809

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=iexplore.exe

Sig[1].Name=Application Version

Sig[1].Value=11.0.14393.0

Sig[2].Name=Application Timestamp

Sig[2].Value=57899953

Sig[3].Name=Fault Module Name

Sig[3].Value=ntdll.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=10.0.14393.447

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=5819bc32

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000074b90

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.768.101

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=2057

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=23d1

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=23d1a7d4ee682d32f658c5e5c9a21af8

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=6880

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=688008aaccd20ef0f64a0015ac23f60c

UI[2]=C:\Program Files\Internet Explorer\iexplore.exe

UI[3]=Internet Explorer has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Internet Explorer\iexplore.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll

LoadedModule[5]=C:\WINDOWS\System32\USER32.dll

LoadedModule[6]=C:\WINDOWS\System32\win32u.dll

LoadedModule[7]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[8]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[10]=C:\WINDOWS\System32\shcore.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[13]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[14]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[15]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[16]=C:\WINDOWS\System32\sechost.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[18]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 16.0.1\x64\inproc_agent.dll

LoadedModule[19]=C:\ProgramData\Kaspersky Lab\AVP16.0.1\Bases\klsihk64.dll

LoadedModule[20]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[21]=C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae64.dll

LoadedModule[22]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[23]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[24]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[25]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[26]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[27]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[28]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[29]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[30]=C:\WINDOWS\System32\profapi.dll

LoadedModule[31]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[32]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[33]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[34]=C:\WINDOWS\SYSTEM32\IEFRAME.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Internet Explorer

AppPath=C:\Program Files\Internet Explorer\iexplore.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=C3B714B1E2DADB096B054EEDE0C62735

MetadataHash=-405593904

I did try to download a new version of IE 11 but the PC wouldn't take it as "I already have the latest version."

 

[Ian]

Can you try stopping protection in Malwarebytes Anti-Exploit please (make sure it's stopped fully), I suspect it's that causing the issue.

 

[nivrip]

Can you try stopping protection in Malwarebytes Anti-Exploit please (make sure it's stopped fully), I suspect it's that causing the issue.

Ian, I wish to propose you for a knighthood. The problem is solved.

I have posted this problem on Bleeping Computer and at least three other forums. Many, many suggestions have been made but none have been helpful in sorting this out.

How did you manage to come up with that? There were some minor problems with Gmail too but that also seems to be rectified. Strange because I've had Malwarebytes Anti-Exploit on this PC for many months with no problems.

A thousand thanks for your patience and knowledge.

 

[nivrip]

And a big thanks to you too, Evan for your interest and input into this problem.

 

[EvanDavis]

And a big thanks to you too, Evan for your interest and input into this problem

We try help where we can Niv

 

[Ian]

Ian, I wish to propose you for a knighthood. The problem is solved.

I have posted this problem on Bleeping Computer and at least three other forums. Many, many suggestions have been made but none have been helpful in sorting this out.

How did you manage to come up with that? There were some minor problems with Gmail too but that also seems to be rectified. Strange because I've had Malwarebytes Anti-Exploit on this PC for many months with no problems.

A thousand thanks for your patience and knowledge.

Glad we could help .

It was the log result that got the ball rolling, as there few only a few non-standard app .dll's loaded alongside IE (the standard ones I presumed were OK if SFC gave the all clear after a repair). I checked the Kaspersky and MBAE bug forums to see if there were any reports, and sure enough there were other MBAE users with the same error.