Internal modem not recognized when installing Fax Service

[Guest]

I had to "restore" my notebook. Now when trying to re-install Fax Service, the internal modem (which does work) is not recognized. Fax Service does not list the internal modem when Searching For Modem finishes. What can I do?

 

[Archan Das [MSFT]]

Not all modems have fax capabilities. Check whether your modem supports
fax - goto device management
[devmgmt.msc]->Modems-><modem>->Properties->Diagnostics->Query Modem. If
AT+FCLASS shows either class 1, 2, or 2.0 it should support fax.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

I had to "restore" my notebook. Now when trying to re-install Fax

Service, the internal modem (which does work) is not recognized. Fax
Service does not list the internal modem when Searching For Modem finishes.
What can I do?

 

[Guest]

The modem definitely supports Fax Service. I had installed it before. It was after I used the Restore CD to "restore" the laptop that installing Fax Service now will not recognize the modem. The modem does work because I have connected to dial-up ISP with it.

Not all modems have fax capabilities. Check whether your modem supports
fax - goto device management
[devmgmt.msc]->Modems-><modem>->Properties->Diagnostics->Query Modem. If
AT+FCLASS shows either class 1, 2, or 2.0 it should support fax.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

I had to "restore" my notebook. Now when trying to re-install Fax

Service, the internal modem (which does work) is not recognized. Fax
Service does not list the internal modem when Searching For Modem finishes.
What can I do?

 

[Chuck]

This sounds like a Laptop with an OEM restore CD. It is likely that you will
need to contact the Laptop OEM or at least poke around on the oem's support
web site. The restore CD may not match what was originally installed on the
HD by the OEM.

The modem definitely supports Fax Service. I had installed it before. It
was after I used the Restore CD to "restore" the laptop that installing
Fax Service now will not recognize the modem. The modem does work
because I have connected to dial-up ISP with it.

Not all modems have fax capabilities. Check whether your modem supports
fax - goto device management
[devmgmt.msc]->Modems-><modem>->Properties->Diagnostics->Query Modem. If
AT+FCLASS shows either class 1, 2, or 2.0 it should support fax.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no
rights.

Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.

I had to "restore" my notebook. Now when trying to re-install Fax

Service, the internal modem (which does work) is not recognized. Fax
Service does not list the internal modem when Searching For Modem
finishes.
What can I do?