G
Guest
I am working with my mother after installing MS XP upgrade. The upgrade that
she bought and installed has SP2. She is having a host of problems. First she
could get NORTON ANTIVIRUS to work. After I helped her with this and got
NORTON ANTIVIRUS to work, she then could not get onto the internet. She
called her ISP provider and they had her do all kinds of stuff. (Not exactly
sure what) but know she can get on the internet, but NORTON has been removed
from her computer. Now when she tries using certain MS programs such as HELP
and SUPPORT the screen comes up empty. When we try to use REMOTE ASSISTANCE,
the computer screen comes up with errors. I have a feeling that the help from
her ISP did something to XP program to corrup some files. She also said that
she should not have performed the upgrade but rather should have done a
complete installation of XP. My question is, How is the best way to do a
complete installation of XP after an upgrade of XP has been performed?
she bought and installed has SP2. She is having a host of problems. First she
could get NORTON ANTIVIRUS to work. After I helped her with this and got
NORTON ANTIVIRUS to work, she then could not get onto the internet. She
called her ISP provider and they had her do all kinds of stuff. (Not exactly
sure what) but know she can get on the internet, but NORTON has been removed
from her computer. Now when she tries using certain MS programs such as HELP
and SUPPORT the screen comes up empty. When we try to use REMOTE ASSISTANCE,
the computer screen comes up with errors. I have a feeling that the help from
her ISP did something to XP program to corrup some files. She also said that
she should not have performed the upgrade but rather should have done a
complete installation of XP. My question is, How is the best way to do a
complete installation of XP after an upgrade of XP has been performed?