Installing Messenger 5.0

[DeeDee]

My problem is, every time before Adobe Reader 6 started
to run, 'Windows Installer' would pop up
saying 'Preparing to install' (Windows Messenger 5), I
tried to stop it by clicking on 'Cancel', it took some
twenty seconds in cancelling. Right after that it
repeatedly started preparing to install again even though
I kept cancelling it.

I have to open 'Windows Task Manger' and have to try to
end it several times until it finally stopped installing.

My computer is running on XP Pro. I already have Windows
Messenger 5 and MSN Messenger 6 installed on my system
some time ago. How can I solve this problem? Please help.

 

[Jonathan Kay [MVP]]

Greetings DeeDee,

You can use the Windows Installer CleanUp Utility to fix this.

First, download the Windows Installer Cleanup Utility:
http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe

Run and install the program after you've downloaded it. After the setup is complete, click
Start, then Programs (All Programs if you're using XP), then Windows Install Clean Up.

Click Windows Messenger 5.0 or MSN Messenger 6.0 (not sure which version you're referring to)
and then click 'Remove'. Click 'OK' to the warning message that comes up. Also, you may
need to recreate some Messenger shortcuts (you'll find Windows Messenger in \Program
Files\Messenger\msmsgs.exe and MSN Messenger in \Program Files in \Program Files\MSN
Messenger\msnmsgr.exe).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com