Installation Blocking Issue: Microsoft Shared Fax Client

[Tom Phillips]

I'm trying to install an upgrade from ME to XP, and am
blocked from doing so; I'm told to uninstall a program
called Microsoft Shared Fax Client using the Add/Remove
Programs in the Control Panel; but it's not there! And
I've searched my computer for it, and can't find it; I did
a search for text of same, and found a WIN386.SWP 20 MB
file, of unknown date of creation, and a config.dmp file
created recently - deleted them both. I tried to install
XP again, and got the same blocking issue warning. Please,
does anyone know where Microsoft Shared Fax Client is?
- Thanking you, from Tom Phillips

 

[Carey Frisch [MVP]]

Open up My Computer.
Go to Tools, Folder Options.
Put a check in "Show hidden files and folders".
Click on Start, then Run.
Type in: CMD.
Type in: cd\ , then hit enter
Type in: dir fxsclnt.exe /s
Remember what directory you found the file in.
Type in Exit.
Double click on My Computer.
Right-click on the C: drive and click on Explorer.
Find the directory that housed the fxsclnt.exe.
Delete the file and restart.

Now, you should be able to upgrade to Windows XP.


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

------------------------------------------------------------------------


| I'm trying to install an upgrade from ME to XP, and am
| blocked from doing so; I'm told to uninstall a program
| called Microsoft Shared Fax Client using the Add/Remove
| Programs in the Control Panel; but it's not there! And
| I've searched my computer for it, and can't find it; I did
| a search for text of same, and found a WIN386.SWP 20 MB
| file, of unknown date of creation, and a config.dmp file
| created recently - deleted them both. I tried to install
| XP again, and got the same blocking issue warning. Please,
| does anyone know where Microsoft Shared Fax Client is?
| - Thanking you, from Tom Phillips

 

[Tom Phillips]

Dear Carey Frisch,
Thank you immensely! I couldn't find CMD, but did a search for
the file you suggested - deleted it - and then could install XP. (I'd
stumped countless people and a few computer newsgroups with this
problem).