Install trouble- Insert XP pro cd

[Speedy Pete]

Trying to install my old version of microsoft office on my new PC.
Halfway through the install it want me to "Insert the Microsoft XP
Professional Service Pack 2 CD.

Well I got this with XP already installed, and I DIDNT get any back-up
cd, but I didnt worry since I have read this is prevalent these days.

Of course searching microsoft wasnt any help, but I have found the
netizens on newsgroups are great at solving propbelms like this or
giving a pointer in the right direction.

Cancel doesnt overide the need for the CD, it just unistalls all it has
done and quits.

TIA for some good answers,

-Speedy
oHIo

 

[Jmz]

Pete,
What you'll most likley need to do is download Windows XP SP 2. Then
what you'll have to do is, using winzip, extract the i386 file from the
SP2 executable. Then when it asks for the SP2 CD you can just point it
to that folder and it should work for you.

 

[Ken Blake, MVP]

Trying to install my old version of microsoft office on my new PC.

*What* old version?

Halfway through the install it want me to "Insert the Microsoft XP
Professional Service Pack 2 CD.

I'm sure the message was more specific than that. Did it ask for the
Windows XP SP2 CD, or the Office XP SP2 CD?

 

[Speedy Pete]

Welllllll, I tried to download it, but of course microsoft says I
already got it and will only pop up some upgrades.

ANy other ideas??

-SP

 

[Speedy Pete]

*What* old version?

Office 2000

I'm sure the message was more specific than that. Did it ask for the
Windows XP SP2 CD, or the Office XP SP2 CD?

Nope, you got a direct quote of the message.

ANy other ideas?

-SP

 

[Speedy Pete]

Sooo, what do people do when something gets screwed up and their
pre-installed software has NO cd to reinstall to start over??

Sorry I'm "old school" and had those disks until now.

-SP

 

[Richard in AZ]

Sooo, what do people do when something gets screwed up and their pre-installed software has NO cd
to reinstall to start over??

Sorry I'm "old school" and had those disks until now.

-SP

Typically the "big name" computers put a hidden partition on the hard drive that has the restore
files.
Your manual should tell you how to access this disk and start the restoration.
Be aware that it will return the computer to factory status and all of your personal data will be
gone.

Now you know why backups are so important.

 

[Richard in AZ]

Office 2000


Nope, you got a direct quote of the message.

ANy other ideas?

-SP

Look for a folder called I386 on your computer. It may be hidden and you have to turn on "show
hidden files and folders".
Then when asked for the CD, point the computer to that folder. That folder is typically a copy of
the Windows CD.

 

[Daave]

Trying to install my old version of microsoft office on my new PC.
Halfway through the install it want me to "Insert the Microsoft XP
Professional Service Pack 2 CD.

I'll bet the message read:

"Insert the *Windows* XP Professional Service Pack 2 CD"

Have you checked out the following MS Web page:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314812

There are four methods suggested, and Method Two doesn't seem to require
the CD:

Method 2: Disable Services

To do this, follow these steps:
1. Click Start.
2. Click Run.
3. In the Run box, type msconfig, and then click OK.
4. On the General tab, click Selective Startup.
5. Click to clear all the check boxes that appear.
6. Click the Services tab.
7. Click to select the check boxes for the following services, and then
click OK:
.. Windows Installer
.. System Restore Service
.. Plug and Play
8. Restart the computer, and then install Office.

HTH.

 

[Ken Blake, MVP]

Sooo, what do people do when something gets screwed up and their
pre-installed software has NO cd to reinstall to start over??

I never have that problem, because I would never choose to buy a computer
that came with an operating system unless I got a complete generic
installation CD for that operating system.

Sorry I'm "old school" and had those disks until now.

OEM vendors are required by their agreement with Microsoft to give you a
means of reinstalling, should it be necessary. They can do this in one of
three ways:

1. An OEM copy of Windows
2. A restore CD
3. A hidden partition on your drive, with restore information.

If you don't have 1 or 2, you should have 3, but you should contact your
vendor to find out.

Personally, I find both 2 and 3 unacceptable (especially 3; a hard drive
crash can leave you with nothing).

 

[Speedy Pete]

Well that LOOKED ok, BUT.....

When I tried to alter the "services" I got still another error message
that said I couldnt change the services and I might need admin services.

$*@$(* Windows!

I tried the others too, but still got the same error message looking for
the CD. Even when I edited the registry to point to the i386 directory
it still said it wasnt the right CD.

<sigh>

I even tried burnibg a CD with all those files but that didnt work either.

I should have just said Linux! (-:

Anymore ideas??

-SP

 

[Daave]

Well that LOOKED ok, BUT.....

When I tried to alter the "services" I got still another error message
that said I couldnt change the services and I might need admin
services.

What happens when you log on as administrator?

In the event. that you need to log in with the built-in Administrator
account, you can follow these instructions kindly provided by Malke:


In XP Home, boot the computer into Safe Mode. Do this by repeatedly
tapping the F8 key as the computer is starting up. This will get you to
the right menu. Navigate using your Up arrow key; the mouse will not
work here. Once in Safe Mode, you will see the normally hidden
Administrator account. The default password is a blank.

In XP Pro, you do not need to go into Safe Mode. At the Welcome Screen,
do Ctrl-Alt-Del twice to get the classic Windows logon box. Type in
"Administrator" and whatever password you assigned when you set up
Windows.

Accounts don't lose their privileges all by themselves. Make sure your
computer is 100% virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

______________________________________________________

HTH.