Incoming OL2003 e-mails are duplicate

[Guest]

When I receive an e-mail, I always receive a duplicate. The second one is
delivered at the the same time as the first one with exact same sent date.

My new computer has OL2003.

I followed the "Reconnect your old Outlook data file" instructions per
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
and imported “mailbox.pstâ€. I then had 2 files in the C:\Documents and
Settings\Barry G\Local Settings\Application Data\Microsoft\Outlook folder,
which included the original "Outlook.pst" file. I then closed the original
"Personal Folders" file.

The Outlook folder still contains the 2 ".pst" files, the original and the
imported.

Everything worked in the transferring of my old contacts and e-mails.
Everything seems to work fine with OL2003 but my problem is that I always
receive duplicate e-mails. How do I fix the problem? Thanks in advance,
Barry G.

 

[DL]

Try turning off AV plugin.
PS If your origonal OL version was pre OL2003, your method of recovering
data file means you are still using old format pst, which has a size
limitation and is apparently not as robust as 2003 version pst

 

[Guest]

What is the AV plugin and what is the path to its location to turn it off?

My original OL is from 1997 but I had upgraded to Windows98 2E.

My new E-mail accounts folder lists 2 accounts, which are
mail.bellsouth.net, type POP/SMIT (Default)
and
barrygkay, type POP/SMIT

Could 2 E-mail accounts be the reason for duplicate e-mails?
Barry G

 

[DL]

AV = antivirus
plugin ie check email, usually in Symantec/Norton options

 

[Guest]

DL,
Others had suggested same as a possible solution. I ended up calling Dell
On Call at 1-800--937-3759 where I get free tech support of anykind for 30
days since I just purchased a packaged computer deal. My problem has been
solved. For others who have the same problem, here is how Dell guided me:

Go to Tools, Send/Receive, Send/Receive Settings, Define Send/Receive Groups,

and then I clicked on the highlighted All Groups.

two e-mail accounts are listed, which are:

mail.bellsouth.net
and
my personal account

and the exact same setting options are enabled when I click from one account
to the other account. Dell said not to delete one of the accounts. All I
needed to do was disable the “Receive mail items†for the my personal
account, which I did. I then closed Outlook 2003 and reopened it. Dell had
me send some test e-mails to myself and then they sent one . . . and so far,
I’m not getting duplicates.

Barry G.