incoming emails not visible

[Bob Surbiton]

I have Outlook installed and working on in one user on Windows XP. I have
now set up Outlook for a second user/second email address, and I cannot see
the Inbox for the second user.

In this second user I can send and receive emails (checked with a web email
client). I can see the outgoing emails in Outlook, but I cannot see the
incoming emails in the Oulook screen.

I am using Outlook 2003 on XP. The ISP and email service for both users is
Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for incoming. I
have set up both users with the same parameters, just varied by email
address. I have basic Norton security protection on the PC.

 

[Brian Tillman]

I have Outlook installed and working on in one user on Windows XP. I
have now set up Outlook for a second user/second email address, and I
cannot see the Inbox for the second user.

In this second user I can send and receive emails (checked with a web
email client). I can see the outgoing emails in Outlook, but I
cannot see the incoming emails in the Oulook screen.

So what Do you see?

I am using Outlook 2003 on XP. The ISP and email service for both
users is Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for
incoming. I have set up both users with the same parameters, just
varied by email address. I have basic Norton security protection on
the PC.

Make sure yuo DISABLE the mail scanning feature of Norton. If I were you
I'd rip Norton out yesterday and add something that won't interfere with my
PC.

 

[Bob Surbiton]

Thanks for the response, Brian.

To answer your first question - I see nothing in my Outlook Inbox. (I do
see all my Sent messages in my Outbox. And I can see all my Incoming Mail in
a web email screen, outside Outlook.)

What is strange to me is that my wife, who was set up as a different User,
using all the same settings, in this XP system prior to me, is able to use
Outlook completely - In-and Outbox.

You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?
- Which of the following Norton functions corresponds to what you call "mail
scanning" that I should disable: Personal Firewall or Intrusion Firewall (and
there is also Spyware Protection)
- Can you recommend a replacement security system that doesn't interefere?

Again - thank you for your time.

Bob Phillips

 

[Brian Tillman]

To answer your first question - I see nothing in my Outlook Inbox.
(I do see all my Sent messages in my Outbox. And I can see all my
Incoming Mail in a web email screen, outside Outlook.)

You shouldn't see ANY sent messages in Outbox. You should see them in Sent
Items. What Navigation Pane view are you using?

You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?

Nothing about side-effects when Symantec products are installed surprises
me.

- Which of the following Norton functions corresponds to what you
call "mail scanning" that I should disable: Personal Firewall or
Intrusion Firewall (and there is also Spyware Protection)

None of those seem to be the mail scanning function. Mail scanning isn't
usually a firewall function, but an antivirus or antispam function.

- Can you recommend a replacement security system that doesn't
interefere?

I use an earlier version of ZoneAlarm (when it was free) and AVG without the
email scanner. My router has an internal firewall as well. I also use
Spybot Search and Destroy, Ad-Aware, Windows Defender, and have used SpamPal
as well as the built-in Windows firewall. Avast also makes a good antivirus
program that can be configured to not interfere with Outlook.

 

[Bob Surbiton]

Thanks for the further reply, Brian, but I guess I must not have been clear.

The problem is that I do not see any of my incoming messages in my Inbox.

What is working is my Outgoing mail - I see all of the messages I have sent
in my Sent box.

(All of these functions are working perfectly well for another user on the
same computer - my wife - who has her Outlook set up the same way as mine.)

I would still apprciate help with this.

 

[Brian Tillman]

The problem is that I do not see any of my incoming messages in my
Inbox.

Have you tried resetting your views? Start Outlook once with the
/cleanviews command switch.

 

[Bob Surbiton]

Dear Brian

Thank you for you continuing support. I am afraid that did not work. I
opened Outlook with the /clearviews switch and then I sent an email to myself
(from my wife's email address). I can see the incoming email on a webmail
application, but I cannot see it from Outlook. (I continue to be able to see
my outgoing messages from Outlook.)

I would be very grateful for any other suggestions. I keep feeling that
since mt wife's Outlook works perfectly well in all respects on this same
computer it must be possible to make mine do so too!

May I wish you a very Happy Christmas, and hope that we can continue this
investigation afterwards. (I am due to retire from my company in January, at
which point I hand in my company computer and email address and will be
dependent upon this working.)

Thanks again for your help.

 

[Brian Tillman]

Thank you for you continuing support. I am afraid that did not work.
I opened Outlook with the /clearviews switch and then I sent an email
to myself (from my wife's email address). I can see the incoming
email on a webmail application, but I cannot see it from Outlook. (I
continue to be able to see my outgoing messages from Outlook.)

That should have been /cleanviews not /clearviews ("n", not "r")

I would be very grateful for any other suggestions. I keep feeling
that since mt wife's Outlook works perfectly well in all respects on
this same computer it must be possible to make mine do so too!

May I wish you a very Happy Christmas, and hope that we can continue
this investigation afterwards. (I am due to retire from my company
in January, at which point I hand in my company computer and email
address and will be dependent upon this working.)

Alas, without being able to see your PC, I'm at a loss to suggest anything
else. Perhaps some other person will have an idea.

 

[Bob Surbiton]

At last, the answer. It was "_2" missing from the user name, because I am
the second user on the computer.

Thank you for your persistence, despite the wild goose chases. Does this
mean that Symantec is reprieved?

 

[Brian Tillman]

At last, the answer. It was "_2" missing from the user name, because
I am the second user on the computer.

I'm glad you found the answer.

Thank you for your persistence, despite the wild goose chases. Does
this mean that Symantec is reprieved?

Never.