The OP's ISP may not be their mail provider, although they can be.
Lisa, who provides your email service? Or to ask that question another way,
what is the part of your email address after the @ symbol?
Your mail provider will typically have a web page that shows how to
set up an email program. If you need more help, tell us the name of
your email service provider.
--
Gary VanderMolen, MS-MVP (Mail)
Call your ISP (Internet Service Provider). We have no idea which service you are using and crystal ball is out of commission at
this time.