G
Guest
The past couple of days I've been trying to get to the root cause of a new
performance degradation issue within Outlook 2003. Initially the first thing
I noticed was that the scrolling of the Inbox or any other folder with mail
was now at a crawl. I can hit page up/down and get immediate responses but
not with the scrollbar or with my middle mouse wheel. Opened email scrolls
with instantaneous response. So I started scratching my head as to watch has
changed and what could be at fault. ...as a thorough troubleshooting step I
unchecked the two Advanced -> COM Add-Ins (Microsoft) and two Add-In Manager
(Microsoft) items.
An accidentally found symptom or pointer to the problem was discovered when
I clicked the Advanced Options -> Custom Forms button. I get a message
stating with a yellow caution triangle icon "Unable to display the dialog
box. No pages in the property sheet due to low memory. Close some windows or
programs." aha a memory shortfall - that makes sense ...well almost - the
rest of the system is functioning fine and there isn't any memory issue
whatsoever going on in the Task Manager. BTW as an additional precaution I
moved the paging file to an entirely different empty drive - no change
resulted.
My system has 2 GB of RAM and the task manager is not reporting any large
amount of usage. In fact I am able to invoke and view video intensive
programs without any lag. As a troubleshooting step I've run a boot disc
memory check program for hours without any faults being reported.
I booted into Safe Mode w/ networking and the problem went away. ...So I
started trying to pare down through MSCONFIG what might be the root cause
service or startup program. After several hours I pared it down to finding
that no start-up items had any affect nor did any non-Microsoft services. So
to be thorough I unchecked the Microsoft services and restarted. The result
is problem is gone. OK now this is interesting but not necessarily easy to
focus on the root cause still. There are MANY Microsoft services and often
they are interdependent so that even if one is check to run at boot it might
not because its dependent service isn't started.
I am befuddled. I had been getting a shutdown hang due to the Microsoft
Office Alternative Input "CiceroUIWNDFrame" and had to disable this in
Office, FrontPage, Visio, & OneNote. Before I went to bed at 3am last night
all seems well and the Inbox was scrolling but NO it is back to misbehaving
this morning.
I have no desktop search toolbars installed. I do have Live Toolbar but not
enabled the desktop search and that is it. I run OneCareLive for AV. I'm a
Microsoft guy through and through and that is why I've partnered with the
mothership and am a MAPS subscriber.
If you have any reasonable suggestions I am willing to entertain any ideas.
TIA - Dale
performance degradation issue within Outlook 2003. Initially the first thing
I noticed was that the scrolling of the Inbox or any other folder with mail
was now at a crawl. I can hit page up/down and get immediate responses but
not with the scrollbar or with my middle mouse wheel. Opened email scrolls
with instantaneous response. So I started scratching my head as to watch has
changed and what could be at fault. ...as a thorough troubleshooting step I
unchecked the two Advanced -> COM Add-Ins (Microsoft) and two Add-In Manager
(Microsoft) items.
An accidentally found symptom or pointer to the problem was discovered when
I clicked the Advanced Options -> Custom Forms button. I get a message
stating with a yellow caution triangle icon "Unable to display the dialog
box. No pages in the property sheet due to low memory. Close some windows or
programs." aha a memory shortfall - that makes sense ...well almost - the
rest of the system is functioning fine and there isn't any memory issue
whatsoever going on in the Task Manager. BTW as an additional precaution I
moved the paging file to an entirely different empty drive - no change
resulted.
My system has 2 GB of RAM and the task manager is not reporting any large
amount of usage. In fact I am able to invoke and view video intensive
programs without any lag. As a troubleshooting step I've run a boot disc
memory check program for hours without any faults being reported.
I booted into Safe Mode w/ networking and the problem went away. ...So I
started trying to pare down through MSCONFIG what might be the root cause
service or startup program. After several hours I pared it down to finding
that no start-up items had any affect nor did any non-Microsoft services. So
to be thorough I unchecked the Microsoft services and restarted. The result
is problem is gone. OK now this is interesting but not necessarily easy to
focus on the root cause still. There are MANY Microsoft services and often
they are interdependent so that even if one is check to run at boot it might
not because its dependent service isn't started.
I am befuddled. I had been getting a shutdown hang due to the Microsoft
Office Alternative Input "CiceroUIWNDFrame" and had to disable this in
Office, FrontPage, Visio, & OneNote. Before I went to bed at 3am last night
all seems well and the Inbox was scrolling but NO it is back to misbehaving
this morning.
I have no desktop search toolbars installed. I do have Live Toolbar but not
enabled the desktop search and that is it. I run OneCareLive for AV. I'm a
Microsoft guy through and through and that is why I've partnered with the
mothership and am a MAPS subscriber.
If you have any reasonable suggestions I am willing to entertain any ideas.
TIA - Dale