G
Guest
The setup is this: a desktop and a laptop connected to a router receiving
DSL. Both machines running Windows XP-pro, SP1, updated with all MS security
patches except SP2 (chicken!); both have Norton AV and Ad-Aware SE Personal
(both updated and run frequently); both have identical "Internet Options",
and "Network Settings" and the applications on both computers are virtually
the same. Also, the Windows Firewalls are turned off.
I needed to download a file from Symantec to remedy an NAV update problem on
the laptop. When I attempted to download, the page came up that says the site
could not be connected to. Here is an abbreviated look at that page:
"The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings..........etc.......
Cannot find server or DNS Error
Internet Explorer "
None of the files listed on that particular page
(http://www.symantec.com/techsupp/files/lu/lu.html) at the Symanatec site
could be accessed by the laptop. (On the desktop, I had no trouble, all went
smoothly.) I tried some other download sites from the laptop. Usually, I
could download, but sometimes I would get the same error page as above, or
the small download warning dialog box would open, but the download "could not
be completed at this time". There seems to be no pattern as to which sites
will download and which won't. Again, all the sites allowed downloads on the
desktop with no problems. I am able to use Outlook Express, Quicken
downloads, etc. on the laptop; only selected sites accessed thru IE failed.
This is what I've done:
1. ran an online Symantec scan for viruses and malware
2. downloaded a McAfee audit tool to scan for the latest malware
3. did a quick-scan from Aumha
4. ran my onboard Norton AV
5. ran Sysclean
6.deleted temp internet folder & files, and history folder & files, all temp
folders, recycle bin
7.ran CWShredder
8.ran Ad-Aware
9.ran Spy-bot
10. ran ipconfig /release, also /renew, also /flushdns
11.ran HijackThis a number of times, submitted to Aumha, and pursued their
suggestions
12. uninstalled and reinstalled IE6 according to Microsoft KB 318378
13. attempted the troubled download with and without the router in the loop
14.disconnected and rebooted all hardware in proper sequence.
All programs are up to date, as are windows security patches, Norton
antivirus and Ad-Aware definitions. According to all the programs run, and
anlayses of HijackThis at Aumha, I am free of any malware. In light of the
sterility of my computers, I feel it is either a configuration or corruption
issue, and not an outside threat.
Can anyone suggest anything?
Hal
DSL. Both machines running Windows XP-pro, SP1, updated with all MS security
patches except SP2 (chicken!); both have Norton AV and Ad-Aware SE Personal
(both updated and run frequently); both have identical "Internet Options",
and "Network Settings" and the applications on both computers are virtually
the same. Also, the Windows Firewalls are turned off.
I needed to download a file from Symantec to remedy an NAV update problem on
the laptop. When I attempted to download, the page came up that says the site
could not be connected to. Here is an abbreviated look at that page:
"The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings..........etc.......
Cannot find server or DNS Error
Internet Explorer "
None of the files listed on that particular page
(http://www.symantec.com/techsupp/files/lu/lu.html) at the Symanatec site
could be accessed by the laptop. (On the desktop, I had no trouble, all went
smoothly.) I tried some other download sites from the laptop. Usually, I
could download, but sometimes I would get the same error page as above, or
the small download warning dialog box would open, but the download "could not
be completed at this time". There seems to be no pattern as to which sites
will download and which won't. Again, all the sites allowed downloads on the
desktop with no problems. I am able to use Outlook Express, Quicken
downloads, etc. on the laptop; only selected sites accessed thru IE failed.
This is what I've done:
1. ran an online Symantec scan for viruses and malware
2. downloaded a McAfee audit tool to scan for the latest malware
3. did a quick-scan from Aumha
4. ran my onboard Norton AV
5. ran Sysclean
6.deleted temp internet folder & files, and history folder & files, all temp
folders, recycle bin
7.ran CWShredder
8.ran Ad-Aware
9.ran Spy-bot
10. ran ipconfig /release, also /renew, also /flushdns
11.ran HijackThis a number of times, submitted to Aumha, and pursued their
suggestions
12. uninstalled and reinstalled IE6 according to Microsoft KB 318378
13. attempted the troubled download with and without the router in the loop
14.disconnected and rebooted all hardware in proper sequence.
All programs are up to date, as are windows security patches, Norton
antivirus and Ad-Aware definitions. According to all the programs run, and
anlayses of HijackThis at Aumha, I am free of any malware. In light of the
sterility of my computers, I feel it is either a configuration or corruption
issue, and not an outside threat.
Can anyone suggest anything?
Hal