Illegal Operation, please help

G

Guest

I can't adjust my security setting in Internet Explorer.
Using Internet Explore, when I click tools/Internet options/Security ...
the program crashes with a dialog box that says, "This program has performed
an illegal operation and will be shut down." When I click detals I get this,
"IEXPLORE caused a general protection fault
in module MACXW4.DRV at 000b:000000cd.
Registers:
EAX=00000001 CS=0387 EIP=000000cd EFLGS=00010202
EBX=ffffffff SS=3ccf ESP=d24dc6ca EBP=0000c72e
ECX=00000000 DS=5187 ESI=00008000 FS=5637
EDX=00000000 ES=209f EDI=00042b61 GS=0437
Bytes at CS:EIP:
66 ff 1d 08 20 00 00 8b 7d 22 81 e7 ff ff 00 00
Stack dump:
0000c772 0000f21a 00e24636 3a8406d7 c7eebfbb 0f648047 00100000 09340000
bc500000 3c290064 3ff90000 0f64bfbb 20d70018 002000ac 00600060 016b018b"


What's going on? Please help!
 
F

Frank Saunders, MS-MVP IE/OE

GLJ said:
I can't adjust my security setting in Internet Explorer.
Using Internet Explore, when I click tools/Internet options/Security ...
the program crashes with a dialog box that says, "This program has
performed
an illegal operation and will be shut down." When I click detals I get
this,
"IEXPLORE caused a general protection fault
in module MACXW4.DRV at 000b:000000cd.
Registers:
EAX=00000001 CS=0387 EIP=000000cd EFLGS=00010202
EBX=ffffffff SS=3ccf ESP=d24dc6ca EBP=0000c72e
ECX=00000000 DS=5187 ESI=00008000 FS=5637
EDX=00000000 ES=209f EDI=00042b61 GS=0437
Bytes at CS:EIP:
66 ff 1d 08 20 00 00 8b 7d 22 81 e7 ff ff 00 00
Stack dump:
0000c772 0000f21a 00e24636 3a8406d7 c7eebfbb 0f648047 00100000 09340000
bc500000 3c290064 3ff90000 0f64bfbb 20d70018 002000ac 00600060 016b018b"


What's going on? Please help!
Click to expand...

Reinstall (or update) your video drivers.

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
G

Guest

Frank Saunders said:
Reinstall (or update) your video drivers.

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/


Mr. Saunders,
Click to expand...
Thanks for taking the time to respond to my dilemma. I haven’t had time to
try all the things you suggest. I can tell you that when I try to run Spybot
S & D it crashes the same way Explorer does when I click on the security tab.
When I run Ad-Aware, it scans fine but when I try to proceed to the next step
it also crashes with the same notice, “This program has performed an illegal
operation and will be shut down.†If I don’t run the scan and just click
“Tweak†it crashes.

I purchased PC Doctor and ran the scan it supposedly repaired problems I
didn’t know I had but it did not fix the crashing issue. I does report that I
am missing some Registry Files, but can’t seem to repair them. I
reinstalled my operating system Windows 98 SE and that didn’t help either.

I ran HijackThis from an older version I had and it came back with nothing
checked.
I downloaded the newer version and when I tried to unzip it I got a notice
indicating that Morpheous (may be spelled wrong, I’m not at home with my
notes but it wasn’t the music share ware site, although it was spelled
similar) was needed to unzip the program and it couldn’t find it so I’m not
able to get an up to date scan from HijackThis. Other then that, the computer
runs fine.

I will attempt to install and run CWShredder this evening and see what
happens.
Thanks again,
Gary
 
G

Guest

Problem solved: Thanks, all I had to do was lower my Hardware Acceleration to
Basic.

Regards,
Gary
 
G

Guest

Mr. Saunders,

Where do you suggest I start looking? Are they available on-line? Is there
usually a charge?

Regards,

Gary
 
G

Guest

Mr. Saunders,
Where do you suggest I look? Are they available on-line? Is there usualy a
charge?

Regards,

Gary
 
F

Frank Saunders, MS-MVP, IE/OE

GLJ said:
Mr. Saunders,

Where do you suggest I start looking? Are they available on-line? Is there
usually a charge?

Regards,

Gary
Click to expand...

They're almost always online and free. Start with the manufacturer of your
computer and then the video board manufacturer.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
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