IE6 crashes

[Alex]

Lately my IE6 program is spontaneously shutting down, usually
immediately after I click the "back" button.

My OS is Windows 2000 Pro.

I've already re-installed:

WindowsXP-Windows2000-Script56-KB917344-x86-enu.exe

and

Encpack_Win2000Admin_EN.exe

with no improvement.

Recommendations?

Here are sample Event log entries after an IE crash:

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of
the event: iexplore.exe, 6.0.2800.1106, mshtml.dll, 6.0.2800.1561,
00191f90.

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of
the event: iexplore.exe, 6.0.2800.1106, browseui.dll, 6.0.2800.1692,
0005b89c.

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of
the event: iexplore.exe, 6.0.2800.1106, flash8b.ocx, 8.0.24.0,
00106980.

The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of
the event: iexplore.exe, 6.0.2800.1106, ntdll.dll, 5.0.2195.7006,
0004d79a.



Thanks in advance for any help.

---Alex

 

[PA Bear]

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience":
http://support.microsoft.com/?kbid=921470

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Alex]

Norton Antivirus and Spybot have found nothing. Of course spybot
always finds some minor cookies, etc. which I always allow it to
remove. HiJackThis has also not turned up anything alarming either.

 

[PA Bear]

Please cite the URL for your forum thread where you posted your HijackThis
log for review by an expert.

 

[Guest]

PA Bear, I am having the same problem. All was fine until latest batch of
updates. Now I have had dozens of IE has a problem and must close errors btw
I do send error reports. I treid the hotfix of turning off HTTP1.1 but it
has not helped. Any other ideas?

 

[James Brown]

I have found that re-installing IE 6 SP1 fixes this problem in Win2K SP4.

 

[PA Bear]

Hazcat, please begin your own, new thread in this newsgroup about /your/
problem & state your Windows version.

 

[PA Bear]

And did you then reinstall all critical updates offered by Windows Updates?

 

[derek.hughes]

This sounds a LOT like an issue with a recent Microsoft Windows Update
critical update.
There is a known bug in KB918899 in MSHTML.dll causing lots of systems
(including some of MS's own products) to crash IE.

A hotfix is now available through Microsoft Product Support (and given
it is a product issue it should be deemed free, but don't quote me).

KB article 926996, Fix numbers 187899 and 187898 for server and client.

I have been told the release via Windows Update will occur as part of a
cumulative update in October.

Derek