IE6 crashes often

[patti]

My computer recently recovered from nachi worm and blaster virus. I
also installed adaware, so I have been able to get rid of the recent
browser hijacker. However, IE6 crashes on a regular basis, no matter
how many times I run the virus software or adaware.
Is there anything I can do, such as reload IE?
I am running WINXP. The computer also seems to run slower.
Any ideas?
Thanks.

 

[Ramesh [MVP]]

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines:
http://mvps.org/winhelp2002/unwanted.htm

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------
Virus attachment claims to contain software updates from Microsoft
http://www.mvps.org/sramesh2k/VirusAlert.htm

How to guard against CoolWebSearch spyware:
http://www.mvps.org/sramesh2k/Defend_CWS.htm

How to prevent Blaster Worm attack:
http://www.mvps.org/sramesh2k/Blaster_Defence.htm
-------------------------------------------


My computer recently recovered from nachi worm and blaster virus. I
also installed adaware, so I have been able to get rid of the recent
browser hijacker. However, IE6 crashes on a regular basis, no matter
how many times I run the virus software or adaware.
Is there anything I can do, such as reload IE?
I am running WINXP. The computer also seems to run slower.
Any ideas?
Thanks.

 

[patti]

While I appreciate your time to offer your stock answer, it didn't help
me any. I am already running adaware which has gotten rid of stuff, but
doesn't help the performance of IE. I went to this page you sent the
link of, but besides trying to sell me something, many of the links for
checking the browser didn't work, in other words, unclickable where it
said to click.
Can someone else that has been there done that help me? I need specific
answers if anyone has any. Do I delete IE completely and reload? Will
that help?
I have to use Netscape now for just about everything.
Thanks for your time.

 

[patti]

I am already running adaware which has gotten rid of stuff, but doesn't
help the performance of IE. I went to this page you sent the link of,
but besides trying to sell me something, many of the links for checking
the browser didn't work, in other words, unclickable where it said to click.
Can someone else that has been there done that help me? I need specific
answers if anyone has any. Do I delete IE completely and reload? Will
that help?
I have to use Netscape now for just about everything.

 

[Ramesh [MVP]]

Ok. You said that IE crashes often. Did you see any error messages [error-reporting dialog?] and also check the event logs.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm

How to guard against CoolWebSearch spyware:
http://www.mvps.org/sramesh2k/Defend_CWS.htm
-------------------------------------------


I am already running adaware which has gotten rid of stuff, but doesn't
help the performance of IE. I went to this page you sent the link of,
but besides trying to sell me something, many of the links for checking
the browser didn't work, in other words, unclickable where it said to click.
Can someone else that has been there done that help me? I need specific
answers if anyone has any. Do I delete IE completely and reload? Will
that help?
I have to use Netscape now for just about everything.

 

[patti]

There are no errors when it crashes, it freezes up, and you can no
longer use IE. All you can do is ctrl alt del to close it.
Where are the event logs? I couldn't find any...
Thanks...
Patti

 

[patti]

Oh, one more thing, system restore will not restore to any date in
November of 2003, haven't tried December, but was already in trouble
with virus at that point. Is this all related? I really don't want to
reformat, if I don't have to.

 

[Ramesh [MVP]]

Assuming that you have run Ad-Aware scan already:

Reinstallation of IE might help:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP:
http://support.microsoft.com/?kbid=318378

[Set the registry key "IsInstalled" to 0]

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Prevent malware from being installed - Part 2:
http://www.mvps.org/sramesh2k/MalwareDefence_Example.htm
-------------------------------------------


There are no errors when it crashes, it freezes up, and you can no
longer use IE. All you can do is ctrl alt del to close it.
Where are the event logs? I couldn't find any...
Thanks...
Patti

 

[patti]

thanks for the advice. first thing that repair page tells me to do is
to type in sfc/scannow in the run window. i do that and immediately i
get a popup window saying that can't be found.
is this a problem? (btw, thanks for all your help thus far!)

 

[Robert Aldwinckle]

first thing that repair page tells me to do is

to type in sfc/scannow in the run window.

Read it more carefully. There is a space before the slash.

---

thanks for the advice. first thing that repair page tells me to do is
to type in sfc/scannow in the run window. i do that and immediately i
get a popup window saying that can't be found.
is this a problem? (btw, thanks for all your help thus far!)

Assuming that you have run Ad-Aware scan already:

Reinstallation of IE might help:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP:
http://support.microsoft.com/?kbid=318378

[Set the registry key "IsInstalled" to 0]

 

[Ramesh [MVP]]

Open a Command prompt window and type "SFC /Scannow". [watch the space in between]

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------
Prevent Spyware from being installed:
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Prevent malware from being installed - Part 2:
http://www.mvps.org/sramesh2k/MalwareDefence_Example.htm
-------------------------------------------


thanks for the advice. first thing that repair page tells me to do is
to type in sfc/scannow in the run window. i do that and immediately i
get a popup window saying that can't be found.
is this a problem? (btw, thanks for all your help thus far!)