IE

[Guest]

I am running IE 6 XP pro sp2. IE is freezing some times to the point where I
have to manually shut the computer down. Other times it sends an error
message then directs me to the crash site before closing. I have checked all
of the suggestions, updated, scanned for ad and spyware, uninstalled the Ebay
toolbar thinking that was it and even did a system restore. Nothing is
working. Now what?

 

[Don Varnau]

Hi,
When you get an error message, click on Details. Which DLLs are mentioned?

Also, from IE> Tools> Manage add-ons, disable any non-Microsoft add-ons to
see if one of them is the culprit.

A very thorough search for malware is in order.
You will want to run Ad-aware, Spybot and MS Anti-Spyware (Beta.) All
programs should be updated before use.
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

You may have to register and post a HijackThis log to one of these forums
for additional help. Look for the proper forum and an "Important- Read This
First" message so that you follow proper procedure.

* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php
http://forums.net-integration.net/


Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

A reinstall won't help if malware is installed, but:
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP: http://support.microsoft.com/default.aspx?scid=318378

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

I am running IE 6 XP pro sp2. IE is freezing some times to the point where I
have to manually shut the computer down. Other times it sends an error
message then directs me to the crash site before closing. I have checked all
of the suggestions, updated, scanned for ad and spyware, uninstalled the Ebay
toolbar thinking that was it and even did a system restore. Nothing is
working. Now what? ......No why cause internet explorer sucks mozilla firefox is so much faster its way more secure plus cool themes