IE won't open

L

Lee

Can anyone help me with this problem? I can't open the
Internet Explorer ver 6, it kept coming up with this
message:
'Internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience'.
The technical details are:

AppVer: 6.0.2500.1106
ModName: cnshook.dll
Modver: 1.0.1.6
Offset: 000034c1

In addition, I can't find 'cnshook.dll' in my computer.
Thanks!
 
D

DVarnau

Lee,
According to http://www.doxdesk.com/parasite/CnsMin.html the current
versions of Ad-aware and Spybot S&D can remove this. There are also manual
instructions on that page.
Ad-aware 6 ... http://www.lavasoft.de/software/adaware/ (about 1.5 MB)
Spybot - Search & Destroy ... http://www.safer-networking.org/ (about 3.5
MB)
Can you get to another computer to download one or both of those? Notice
that neither will fit on a floppy disk.
- - - -
Here's manual removal information from
http://www.doxdesk.com/parasite/CnsMin.html

Removal
There is an Add/Remove Programs entry for "Chinese keywords" which
corresponds to CnsMin. However, choosing it sends you to a set of removal
pages in Chinese on the manufacturer's web site, which do not work for me.

Ad-Aware reffile 042-24-09-2002 and later, and Spybot S&D update 2002-09-22
and later can remove CnsMin.

Manual removal
You cannot delete CnsMin whilst it is running; if you try to deregister it,
it restores all its registry entries immediately. In Windows 95 and 98 you
can boot without loaded it must be done by using Start -> Shutdown ->
Restart in MS-DOS mode and typing the following commands:

cd DOWNLO~1
del cns*.*
del 3721\*.*
rmdir 3721
exit
Then reboot.

In Windows NT/2000/XP it is possible to move the files so that they cannot
be reloaded. Open the Command prompt (Start -> Programs -> Accessories) and
type:

cd "%WinDir%\Downloaded Program Files"
ren CnsMin.dll CnsDel.dll
Reboot and load the Command prompt again. Type:

cd "%WinDir%\Downloaded Program Files"
del cns*.*

(As far as I know, users of Windows Me are screwed - there is no MS-DOS mode
and files cannot be renamed. Try to get hold of a DOS boot disc?)

The first time you reboot after deleting or moving CnsMin you'll get an
error about not being able to find it. Ignore this. To clean up the
remaining traces of the software that cause this, open the registry
(Start -> Run -> regedit) and delete the following keys:

HKEY_CLASSES_ROOT\CLSID\{B83FC273-3522-4CC6-92EC-75CC86678DA4}
HKEY_CLASSES_ROOT\CLSID\{D157330A-9EF3-49F8-9A67-4141AC41ADD4}
HKEY_CLASSES_ROOT\CnsHelper.CH
HKEY_CLASSES_ROOT\CnsHelper.CH.1
HKEY_CLASSES_ROOT\CnsMinHK.CnsHook
HKEY_CLASSES_ROOT\CnsMinHK.CnsHook.1
HKEY_CURRENT_USER\Software\3721
HKEY_LOCAL_MACHINE\Software\3721
HKEY_LOCAL_MACHINE\Software\InterChina
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\AdvancedOptions\!CNS
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet
Explorer\Extensions\{5D73EE86-05F1-49ed-B850-E423120EC338}
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet
Explorer\Extensions\{ECF2E268-F28C-48d2-9AB7-8F69C11CCB71}
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet
Explorer\Extensions\{FD00D911-7529-4084-9946-A29F1BDF4FE5}
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\CnsMin
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\CnsMi
n

WinME Note: You CAN boot to DOS with WinME with an emergency boot disk.
- - - - - - -

Hope this helps,
Don
 

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