IE slowdown with Comcast

[SteveC]

Comcast service has been out and says everything is normal and I can
download files (like SP2 for reinstalling) very fast. But web pages come up
excrutiatingly slow as if I had dial-up. I have flushed the cache, run
antispyware (I have MS Antispyware loaded and it says all is normal and I
also run Ad-Aware). Norton Antivirus shows no viruses. There are several
programs in memory that I find weird such as Itunes and some other things,
but there is no change if I close them.

I downloaded Firefox 1.04 and it made no difference. Web pages load slowly
so it isn't IE settings. Comcast put in a new modem and redid the network
settings. They say it is the PC but can offer no help. The only thing I
notice about the way the PC runs is that Windows Update won't work and says
it is sorry there is an error on the page when I click express or custom
install. Automatic Updates window won't come up either.

I checked the video settings and they seem normal and right. All other
programs (Office, Outlook Express) work normally and speedily. This is a
fairly new Compaq with 512meg memory and all is fast except surfing the
Internet.

Thanks for any ideas.

 

[Sandi Hardmeier - MVP]

Hi Steve,

Run a tracert to a problem site and post back. That will point out any
bottle necks or slow areas in your web surfing.

--
__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

 

[SteveC]

Thanks; my ignorance here; what is a tracert and how do I run it.

 

[Sandi Hardmeier - MVP]

Open a command prompt window and type;

tracert www.msn.com

Replace www.msn.com with the URL of the site you are having trouble with.

Then, highlight the resultant text in the window, copy and paste in a reply
to this thread.

--
__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org