IE Crashes

[Guest]

Just by clicking on the IE icon I get "internet explorer has encontered a
problem and needs to close. Sorry for the inconviniece. Then I get the repost
box that crashes also and I need to use the task manager to shut everything
down.

I have searched knowledge base and found info on this subject but after
review it does not apply to my problem because I looked and have not found
the problemed programs that they mention on my pc.

I have the administrative rights to my pc, I have 3 other users 2 of wich
are my young daughter and son. This problem occurs only when they are on
their own account and the other 2 accounts are fine. I susoect they did
something but how can I find out if I cannot access IE?

Can I reinstall IE without the risk of loosing a lot of thing in my
account...does anyone have a solution?

My kids would really like to go back to their favorite sites to
play...especially sponge bob...lol...they keep asking me every day!!!

 

[Don Varnau]

Hi,
It's likely that a toolbar, BHO or other browser add-on is causing this.

[XP SP2] From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to
see if one of them is the culprit. You can also manage add-ons from Control
Panel> Internet Options> Programs> Manage add-ons. And, from Add or remove
programs, uninstall toolbars from Google, Yahoo, etc. You can always
reinstall them later if they're not the cause.

ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm may help identify
BHOs and add-ons.

A more thorough search for malware (hijackers, spyware, etc) may be
necessary.
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Hi Don I have lookes at your info and went through it completely. The problem
is now resolved....dont know how or what I fixed but it now works!.


Thanks for taking the time to answer my post I thank you but mostly my two
young kids thank you!!


All the best,
André

Hi,
It's likely that a toolbar, BHO or other browser add-on is causing this.

[XP SP2] From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to
see if one of them is the culprit. You can also manage add-ons from Control
Panel> Internet Options> Programs> Manage add-ons. And, from Add or remove
programs, uninstall toolbars from Google, Yahoo, etc. You can always
reinstall them later if they're not the cause.

ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm may help identify
BHOs and add-ons.

A more thorough search for malware (hijackers, spyware, etc) may be
necessary.
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

Just by clicking on the IE icon I get "internet explorer has encontered a
problem and needs to close. Sorry for the inconviniece. Then I get the repost
box that crashes also and I need to use the task manager to shut everything
down.

I have searched knowledge base and found info on this subject but after
review it does not apply to my problem because I looked and have not found
the problemed programs that they mention on my pc.

I have the administrative rights to my pc, I have 3 other users 2 of wich
are my young daughter and son. This problem occurs only when they are on
their own account and the other 2 accounts are fine. I susoect they did
something but how can I find out if I cannot access IE?

Can I reinstall IE without the risk of loosing a lot of thing in my
account...does anyone have a solution?

My kids would really like to go back to their favorite sites to
play...especially sponge bob...lol...they keep asking me every day!!!