I can't "save" or "save as" anymore in Word or Excel

[Guest]

At work, got new computer Aug of 2005 w/ Windows XP Professional
pre-installed and installed Microsoft Office Small Business Edition 2003.
Worked great until 2 days ago. Now, I cannot "save" or "save as" in either
Word or Excel. When I click on the drop down list of where to save to in the
"save to" box, it freezes up and when I click again, says "not responding".
I've checked & tried the following: The software license is legit, no viruses
found, tools >activicate in Word & Excel say "already activated", tools >
repair (no difference), re-started computer, downloaded and installed all
available Microsoft Office updates and Windows updates, especially Word 2003
Update KB830000 (description matches perfectly my problem but didn't fix the
problem after running it) and Word 2003 Update KB828041, Cleared cache, and
uninstalled and reinstalled software. The drop down list in the Start>Search
also does the same thing. Help!!!! I'm way behind on my work now!!! What
else can I do?

 

[Charles Kenyon]

See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015"
http://support.microsoft.com/?kbid=918165

--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




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This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Suzanne S. Barnhill]

See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015"
http://support.microsoft.com/?kbid=918165

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

Welcome to the wonderful world of Microsoft. This feature was introduced by
an update to Windows XP. See the following:

http://support.microsoft.com/kb/918165

 

[Guest]

Charles,

Thank you for your response. I have just fixed the problem about 1 hour ago
by using the suggestion of "Jean Sebastien Strecko". I removed all things HP
scannerjet 5590 series from my computer and I am ok again. Thank goodness I
don't have that scanner any longer. If I did, my next step would have been
yours.

Thank you,

NancyV

 

[Guest]

Nancy,
I had the same problem. I called Microsoft at 1-800-936-5700. They charged
me 35.00 to talk to a tech. I told him of my problem and that it happened
after an update from Microsoft. He sent me an email and fixed everything. He
also refunded my money. I hope that it helps. Joe

 

[Guest]

Thank you for your response. I have fixed the problem by using the suggestion
of "Jean Sebastien Strecko". I removed all things HP
scannerjet 5590 series from my computer and I am ok again. Thank goodness I
don't have that scanner any longer.

NancyV

 

[Guest]

Suzanne,

Thank you for your response. I have fixed the problem by using the
suggestion of "Jean Sebastien Strecko". I removed all things HP
scannerjet 5590 series from my computer and I am ok again. Thank goodness I
don't have that scanner any longer.

NancyV

 

[Guest]

Joe,

Thank you for your response. I have fixed the problem by using the
suggestion of "Jean Sebastien Strecko". I removed all things HP
scannerjet 5590 series from my computer and I am ok again. Thank goodness I
don't have that scanner any longer.

NancyV