I can't access the start menu.

[cawsgt]

When I start the computer, a Windows Explorer box comes up on the screen
saying Windows Explorer has encountered a problem and needs to close. When I
click on its detail tab , it shows me an Error Signature. I f I try to close
the box, it keeps reappearing. The cursor turns to an hourglass when put on
the start tab, so I can't access anything. What has happened here?

 

[Johnfli]

hit CTRL+ALT+DEL
find teh EXPLORER process and END IT

Then click on FILE, NEW TASK
type in explorer and hit enter

 

[Pegasus \(MVP\)]

When I start the computer, a Windows Explorer box comes up on the screen
saying Windows Explorer has encountered a problem and needs to close.
When I
click on its detail tab , it shows me an Error Signature. I f I try to
close
the box, it keeps reappearing. The cursor turns to an hourglass when put
on
the start tab, so I can't access anything. What has happened here?

If you had some Norton products installed then this link might help you:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;255758

 

[Kelly]

Without knowing the full error message, see if this helps:

Go to Start/Run and type in: regsvr32 /i mshtml.dll

Other suggestions and workarounds listed here:
http://www.nocrash.com/ncbbs/msgs/3138.shtml

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[cawsgt]

Hi,
I tried this and I still can't get rid of the Windows Explorer box, or
access the start tab. The cursor just goes to an hourglass.

 

[cawsgt]

No, there aren't any Norton products installed.

If you had some Norton products installed then this link might help you:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;255758

 

[cawsgt]

Hi,
I can't go to the Start/Run because the cursor turns to an hourglass and is
useless when I run it over the Start green button. Any other ideas? The
Error signature reads: App: Name: explorer.exe ModVer: 5.12600.5512
App.Ver.: 6.02900.2215 Offset: 00009de9 ModName: user32.dll

 

[Kelly]

Have you tried using the Windows logo key and the letter R?

Either way, boot to the Recovery Console:
expand x:\i386\user32.dl_ c:\windows\system32\user32.dll


--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[cawsgt]

I tried the Windows logo key and the letter R, and nothing happens. I still
have the Windows Explorer box telling me Windows has encountered a problem,
etc.... and I still cannot access the Start tab.

 

[cawsgt]

I tried the Windows logo key and the letter R, and still nothing. The
Windows Explorer box telling me windows encountered a problem still is on my
screen, and I stilll can't access the Start menu.