hs_err_pid2664.log appears when IE v6 crashes

  • Thread starter Richard Thorneycroft
  • Start date
R

Richard Thorneycroft

When using IE6 the program crashes at random moments. One time a log
file was left on the desktop. Any idea of how to fix this?

Cheers,

Richard Thorneycroft

Log Contents:


An unexpected exception has been detected in native code outside the
VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred
at PC=0x86DA1DC
Function=[Unknown.]
Library=(N/A)

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for
possible
reason and solutions.


Current Java thread:
at sun.plugin.services.WPlatformService.waitEvent(Native Method)
at sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy(Unknown
Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet
Explorer\iexplore.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DCC000 C:\WINDOWS\system32\USER32.dll
0x7F000000 - 0x7F041000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x78087000 C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD9000 C:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71848000 C:\WINDOWS\System32\SHDOCVW.dll
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
0x629C0000 - 0x629C8000 C:\WINDOWS\System32\LPK.DLL
0x72FA0000 - 0x72FFA000 C:\WINDOWS\System32\USP10.dll
0x71950000 - 0x71A34000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1579_x-ww_7bbf8d08\comctl32.dll
0x37000000 - 0x37012000 C:\WINDOWS\System32\EntApi.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x63000000 - 0x63096000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762B0000 C:\WINDOWS\system32\MSASN1.dll
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x771B0000 - 0x772D4000 C:\WINDOWS\system32\OLE32.DLL
0x4F510000 - 0x4FD21000 C:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
0x71500000 - 0x715FD000 C:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
0x7C890000 - 0x7C911000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x00910000 - 0x0093B000 C:\WINDOWS\System32\msctfime.ime
0x746F0000 - 0x74716000 C:\WINDOWS\System32\Msimtf.dll
0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\UxTheme.dll
0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
0x76170000 - 0x761F8000 C:\WINDOWS\System32\shdoclc.dll
0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
0x55600000 - 0x5561D000 C:\Program Files\Microsoft Firewall
Client\wspwsp.dll
0x76D60000 - 0x76D77000 C:\WINDOWS\System32\iphlpapi.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
0x01C60000 - 0x01E61000 C:\WINDOWS\System32\msi.dll
0x75E90000 - 0x75F3D000 C:\WINDOWS\System32\SXS.DLL
0x10000000 - 0x10008000 C:\Program Files\Compaq\Compaq EAB
Software\cpqjpkh.DLL
0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x71F80000 - 0x71F84000 C:\WINDOWS\System32\security.dll
0x76D10000 - 0x76D2D000 C:\WINDOWS\system32\msv1_0.dll
0x63580000 - 0x6381C000 C:\WINDOWS\System32\mshtml.dll
0x32520000 - 0x32532000 C:\Program Files\Microsoft
Office\Office10\msohev.dll
0x18030000 - 0x1803B000 C:\Program Files\Network
Associates\VirusScan\scriptproxy.dll
0x12400000 - 0x12461000 C:\Program Files\Network
Associates\VirusScan\mytilus.dll
0x12580000 - 0x12585000 C:\Program Files\Network
Associates\VirusScan\Res09\McShield.dll
0x12000000 - 0x121C1000 C:\Program Files\Common Files\Network
Associates\Engine\mcscan32.dll
0x6B700000 - 0x6B790000 C:\WINDOWS\System32\JScript.dll
0x73300000 - 0x73375000 C:\WINDOWS\System32\VBScript.dll
0x66E50000 - 0x66E8B000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
0x6D440000 - 0x6D450000 C:\Program
Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
0x5EDD0000 - 0x5EDEA000 C:\WINDOWS\System32\OLEPRO32.DLL
0x6D310000 - 0x6D327000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpiexp32.dll
0x6D380000 - 0x6D398000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpishare.dll
0x08000000 - 0x08138000
C:\PROGRA~1\Java\J2RE14~2.2_0\bin\client\jvm.dll
0x037D0000 - 0x037D7000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\hpi.dll
0x044D0000 - 0x044DE000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\verify.dll
0x044E0000 - 0x044F9000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\java.dll
0x04500000 - 0x0450D000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\zip.dll
0x06F50000 - 0x0705F000 C:\Program
Files\Java\j2re1.4.2_03\bin\awt.dll
0x07060000 - 0x070B0000 C:\Program
Files\Java\j2re1.4.2_03\bin\fontmanager.dll
0x51000000 - 0x51049000 C:\WINDOWS\System32\ddraw.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
0x6D2F0000 - 0x6D304000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpicom32.dll
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll

Heap at VM Abort:
Heap
def new generation total 576K, used 269K [0x1a480000, 0x1a520000,
0x1abe0000)
eden space 512K, 46% used [0x1a480000, 0x1a4bb998, 0x1a500000)
from space 64K, 49% used [0x1a510000, 0x1a517dc8, 0x1a520000)
to space 64K, 0% used [0x1a500000, 0x1a500000, 0x1a510000)
tenured generation total 1408K, used 327K [0x1abe0000, 0x1ad40000,
0x20480000)
the space 1408K, 23% used [0x1abe0000, 0x1ac31f98, 0x1ac32000,
0x1ad40000)
compacting perm gen total 4096K, used 3586K [0x20480000, 0x20880000,
0x24480000)
the space 4096K, 87% used [0x20480000, 0x20800810, 0x20800a00,
0x20880000)

Local Time = Wed Dec 15 10:13:28 2004
Elapsed Time = 15
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_03-b02 mixed mode)
#
 
R

Rick \Nutcase\ Rogers

Hi Richard,

Looks like a plug-in may be causing the issue. Provided you have installed
SP2, go to the Control Panel/Internet Options and click on the Programs tab.
Click the button to manage add-ons. You will need to remove the offending
one, and the log seems to indicate a java application.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Richard Thorneycroft said:
When using IE6 the program crashes at random moments. One time a log
file was left on the desktop. Any idea of how to fix this?

Cheers,

Richard Thorneycroft

Log Contents:


An unexpected exception has been detected in native code outside the
VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred
at PC=0x86DA1DC
Function=[Unknown.]
Library=(N/A)

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for
possible
reason and solutions.


Current Java thread:
at sun.plugin.services.WPlatformService.waitEvent(Native Method)
at sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy(Unknown
Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet
Explorer\iexplore.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DCC000 C:\WINDOWS\system32\USER32.dll
0x7F000000 - 0x7F041000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x78087000 C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD9000 C:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71848000 C:\WINDOWS\System32\SHDOCVW.dll
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
0x629C0000 - 0x629C8000 C:\WINDOWS\System32\LPK.DLL
0x72FA0000 - 0x72FFA000 C:\WINDOWS\System32\USP10.dll
0x71950000 - 0x71A34000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1579_x-ww_7bbf8d08\comctl32.dll
0x37000000 - 0x37012000 C:\WINDOWS\System32\EntApi.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x63000000 - 0x63096000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762B0000 C:\WINDOWS\system32\MSASN1.dll
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x771B0000 - 0x772D4000 C:\WINDOWS\system32\OLE32.DLL
0x4F510000 - 0x4FD21000 C:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
0x71500000 - 0x715FD000 C:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
0x7C890000 - 0x7C911000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x00910000 - 0x0093B000 C:\WINDOWS\System32\msctfime.ime
0x746F0000 - 0x74716000 C:\WINDOWS\System32\Msimtf.dll
0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\UxTheme.dll
0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
0x76170000 - 0x761F8000 C:\WINDOWS\System32\shdoclc.dll
0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
0x55600000 - 0x5561D000 C:\Program Files\Microsoft Firewall
Client\wspwsp.dll
0x76D60000 - 0x76D77000 C:\WINDOWS\System32\iphlpapi.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
0x01C60000 - 0x01E61000 C:\WINDOWS\System32\msi.dll
0x75E90000 - 0x75F3D000 C:\WINDOWS\System32\SXS.DLL
0x10000000 - 0x10008000 C:\Program Files\Compaq\Compaq EAB
Software\cpqjpkh.DLL
0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x71F80000 - 0x71F84000 C:\WINDOWS\System32\security.dll
0x76D10000 - 0x76D2D000 C:\WINDOWS\system32\msv1_0.dll
0x63580000 - 0x6381C000 C:\WINDOWS\System32\mshtml.dll
0x32520000 - 0x32532000 C:\Program Files\Microsoft
Office\Office10\msohev.dll
0x18030000 - 0x1803B000 C:\Program Files\Network
Associates\VirusScan\scriptproxy.dll
0x12400000 - 0x12461000 C:\Program Files\Network
Associates\VirusScan\mytilus.dll
0x12580000 - 0x12585000 C:\Program Files\Network
Associates\VirusScan\Res09\McShield.dll
0x12000000 - 0x121C1000 C:\Program Files\Common Files\Network
Associates\Engine\mcscan32.dll
0x6B700000 - 0x6B790000 C:\WINDOWS\System32\JScript.dll
0x73300000 - 0x73375000 C:\WINDOWS\System32\VBScript.dll
0x66E50000 - 0x66E8B000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
0x6D440000 - 0x6D450000 C:\Program
Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
0x5EDD0000 - 0x5EDEA000 C:\WINDOWS\System32\OLEPRO32.DLL
0x6D310000 - 0x6D327000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpiexp32.dll
0x6D380000 - 0x6D398000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpishare.dll
0x08000000 - 0x08138000
C:\PROGRA~1\Java\J2RE14~2.2_0\bin\client\jvm.dll
0x037D0000 - 0x037D7000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\hpi.dll
0x044D0000 - 0x044DE000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\verify.dll
0x044E0000 - 0x044F9000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\java.dll
0x04500000 - 0x0450D000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\zip.dll
0x06F50000 - 0x0705F000 C:\Program
Files\Java\j2re1.4.2_03\bin\awt.dll
0x07060000 - 0x070B0000 C:\Program
Files\Java\j2re1.4.2_03\bin\fontmanager.dll
0x51000000 - 0x51049000 C:\WINDOWS\System32\ddraw.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
0x6D2F0000 - 0x6D304000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpicom32.dll
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll

Heap at VM Abort:
Heap
def new generation total 576K, used 269K [0x1a480000, 0x1a520000,
0x1abe0000)
eden space 512K, 46% used [0x1a480000, 0x1a4bb998, 0x1a500000)
from space 64K, 49% used [0x1a510000, 0x1a517dc8, 0x1a520000)
to space 64K, 0% used [0x1a500000, 0x1a500000, 0x1a510000)
tenured generation total 1408K, used 327K [0x1abe0000, 0x1ad40000,
0x20480000)
the space 1408K, 23% used [0x1abe0000, 0x1ac31f98, 0x1ac32000,
0x1ad40000)
compacting perm gen total 4096K, used 3586K [0x20480000, 0x20880000,
0x24480000)
the space 4096K, 87% used [0x20480000, 0x20800810, 0x20800a00,
0x20880000)

Local Time = Wed Dec 15 10:13:28 2004
Elapsed Time = 15
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_03-b02 mixed mode)
#
Click to expand...
 
G

Guest

There are 2 fixes to this problem.
Number 1. Download Firefox browser http://www.mozilla.org/products/firefox/
It's a much better and faster browser. Make sure you download Java and flash.

Number 2. Download the new version of java and flash if you do not use
Firefox.
Download java http://www.java.com/en/download/manual.jsp
Download flash www.flash.com

Mark

Rick "Nutcase" Rogers said:
Hi Richard,

Looks like a plug-in may be causing the issue. Provided you have installed
SP2, go to the Control Panel/Internet Options and click on the Programs tab.
Click the button to manage add-ons. You will need to remove the offending
one, and the log seems to indicate a java application.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Richard Thorneycroft said:
When using IE6 the program crashes at random moments. One time a log
file was left on the desktop. Any idea of how to fix this?

Cheers,

Richard Thorneycroft

Log Contents:


An unexpected exception has been detected in native code outside the
VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred
at PC=0x86DA1DC
Function=[Unknown.]
Library=(N/A)

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for
possible
reason and solutions.


Current Java thread:
at sun.plugin.services.WPlatformService.waitEvent(Native Method)
at sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy(Unknown
Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet
Explorer\iexplore.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DCC000 C:\WINDOWS\system32\USER32.dll
0x7F000000 - 0x7F041000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x78087000 C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD9000 C:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71848000 C:\WINDOWS\System32\SHDOCVW.dll
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
0x629C0000 - 0x629C8000 C:\WINDOWS\System32\LPK.DLL
0x72FA0000 - 0x72FFA000 C:\WINDOWS\System32\USP10.dll
0x71950000 - 0x71A34000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1579_x-ww_7bbf8d08\comctl32.dll
0x37000000 - 0x37012000 C:\WINDOWS\System32\EntApi.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x63000000 - 0x63096000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762B0000 C:\WINDOWS\system32\MSASN1.dll
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x771B0000 - 0x772D4000 C:\WINDOWS\system32\OLE32.DLL
0x4F510000 - 0x4FD21000 C:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
0x71500000 - 0x715FD000 C:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
0x7C890000 - 0x7C911000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x00910000 - 0x0093B000 C:\WINDOWS\System32\msctfime.ime
0x746F0000 - 0x74716000 C:\WINDOWS\System32\Msimtf.dll
0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\UxTheme.dll
0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
0x76170000 - 0x761F8000 C:\WINDOWS\System32\shdoclc.dll
0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
0x55600000 - 0x5561D000 C:\Program Files\Microsoft Firewall
Client\wspwsp.dll
0x76D60000 - 0x76D77000 C:\WINDOWS\System32\iphlpapi.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
0x01C60000 - 0x01E61000 C:\WINDOWS\System32\msi.dll
0x75E90000 - 0x75F3D000 C:\WINDOWS\System32\SXS.DLL
0x10000000 - 0x10008000 C:\Program Files\Compaq\Compaq EAB
Software\cpqjpkh.DLL
0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x71F80000 - 0x71F84000 C:\WINDOWS\System32\security.dll
0x76D10000 - 0x76D2D000 C:\WINDOWS\system32\msv1_0.dll
0x63580000 - 0x6381C000 C:\WINDOWS\System32\mshtml.dll
0x32520000 - 0x32532000 C:\Program Files\Microsoft
Office\Office10\msohev.dll
0x18030000 - 0x1803B000 C:\Program Files\Network
Associates\VirusScan\scriptproxy.dll
0x12400000 - 0x12461000 C:\Program Files\Network
Associates\VirusScan\mytilus.dll
0x12580000 - 0x12585000 C:\Program Files\Network
Associates\VirusScan\Res09\McShield.dll
0x12000000 - 0x121C1000 C:\Program Files\Common Files\Network
Associates\Engine\mcscan32.dll
0x6B700000 - 0x6B790000 C:\WINDOWS\System32\JScript.dll
0x73300000 - 0x73375000 C:\WINDOWS\System32\VBScript.dll
0x66E50000 - 0x66E8B000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
0x6D440000 - 0x6D450000 C:\Program
Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
0x5EDD0000 - 0x5EDEA000 C:\WINDOWS\System32\OLEPRO32.DLL
0x6D310000 - 0x6D327000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpiexp32.dll
0x6D380000 - 0x6D398000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpishare.dll
0x08000000 - 0x08138000
C:\PROGRA~1\Java\J2RE14~2.2_0\bin\client\jvm.dll
0x037D0000 - 0x037D7000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\hpi.dll
0x044D0000 - 0x044DE000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\verify.dll
0x044E0000 - 0x044F9000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\java.dll
0x04500000 - 0x0450D000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\zip.dll
0x06F50000 - 0x0705F000 C:\Program
Files\Java\j2re1.4.2_03\bin\awt.dll
0x07060000 - 0x070B0000 C:\Program
Files\Java\j2re1.4.2_03\bin\fontmanager.dll
0x51000000 - 0x51049000 C:\WINDOWS\System32\ddraw.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
0x6D2F0000 - 0x6D304000 C:\Program
Files\Java\j2re1.4.2_03\bin\jpicom32.dll
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll

Heap at VM Abort:
Heap
def new generation total 576K, used 269K [0x1a480000, 0x1a520000,
0x1abe0000)
eden space 512K, 46% used [0x1a480000, 0x1a4bb998, 0x1a500000)
from space 64K, 49% used [0x1a510000, 0x1a517dc8, 0x1a520000)
to space 64K, 0% used [0x1a500000, 0x1a500000, 0x1a510000)
tenured generation total 1408K, used 327K [0x1abe0000, 0x1ad40000,
0x20480000)
the space 1408K, 23% used [0x1abe0000, 0x1ac31f98, 0x1ac32000,
0x1ad40000)
compacting perm gen total 4096K, used 3586K [0x20480000, 0x20880000,
0x24480000)
the space 4096K, 87% used [0x20480000, 0x20800810, 0x20800a00,
0x20880000)

Local Time = Wed Dec 15 10:13:28 2004
Elapsed Time = 15
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_03-b02 mixed mode)
#
Click to expand...
Click to expand...
 

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